Sury Escajeda
Midland,TX
Summary
Dedicated customer service representative with strong problem-solving skills. Highly skilled in complaint resolution and ensuring customer satisfaction. Committed to delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ace Hardware
El Paso, Texas
05.2023 - 12.2025
- Assisted customers with product inquiries and provided expert recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays effectively.
- Resolved customer complaints to achieve prompt satisfaction.
- Collaborated with team members to enhance customer service experiences.
- Trained new staff on customer service protocols and store policies.
- Answered customer inquiries with accurate information on products and services.
Sales Associate
Ybarra's Sales
El Paso, Texas
02.2021 - 03.2023
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Aided customers in locating products and provided tailored advice to meet their needs.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized displays and ensured stock availability to facilitate customer access to products.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Conducted inventory checks and reported discrepancies promptly.
Education
High School Diploma -
Socorro High School
El Paso, TX05-2013
Skills
- Customer relationship management
- Complaint resolution
- Point-of-sale systems
- Inventory management
- Technical troubleshooting
- Product knowledge
Languages
English
Professional
Spanish
Professional
Sign Language
Professional
Timeline
Customer Service Representative
Ace Hardware
05.2023 - 12.2025
Sales Associate
Ybarra's Sales
02.2021 - 03.2023
High School Diploma -
Socorro High School