Samuel Wolff
East Grand Forks,MN
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Hands-on experience in sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Overview
11
11
years of professional experience
Work History
Electronic Assembler & Shipping Associate
Second Amendment Wholesale
03.2023 - 02.2024
- Assembled components per technical specifications and production guidelines.
- Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
- Inspected complete XM42 Flamethrowers and products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Improved product assembly efficiency by streamlining electronic component placement and soldering processes.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
Concrete Laborer
United Crane & Excavation
05.2023 - 11.2023
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
Assembly Technician 3
Retrax Holdings LLC
01.2022 - 02.2023
- Assembly team member and Trainer in Canisters Department
- Trained and Certified at every station and machine in the department
- Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
- Consistently met or exceeded production targets by maintaining a focused and efficient work approach.
ODMP Technician, Jet Repairs Technician
Cirrus Aircraft
12.2019 - 10.2021
- Technician Level 2 in Oven Operating, Product Detooling, Trim and Drill of components, Mold Preparation, and Vision Jet Repairs
- Trained in safe application and handling of hazardous chemicals and materials
- Trained in Carbon Fiber and Fiberglass repairs of Airplane and Jet components to verify each component meets FAA requirements for stress and safety
- Mentored and trained junior technicians in ODMP and Jet Repairs
- Assisted in Tool and Mold Relining, maintenance and Preparation for production use
Product Technician & Sales Associate
Aaron's Sales And Lease
10.2017 - 12.2019
- Setup and maintenance of Displays and merchandise on the sales floor
- Provided quality customer service in sales and home delivery, as well as field service
- Delivery and Repossession of furniture, appliances, media systems and other home goods
- DoT Certified to drive oversized delivery vehicles
- Examined and assembled incoming materials and compared to documentation for accuracy and quality
- Repaired malfunctioning appliances and computers
- Upholstery and Repair of torn, broken, or damaged merchandise
Car Rental Agent
Hertz Rent A Car
01.2015 - 09.2017
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Cashier & Cook
Five Guys Burger And Fries
08.2013 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Forklift Operator, Warehouse Maintenance
Bert's Truck Equipment
10.2012 - 08.2013
- Operated large diesel forklifts to stock and arrange warehouses
- Moved product from the warehouses to the shop
- Maintained the grounds of the facility
Education
Highschool Diploma -
East Grand Forks Senior High School
East Grand Forks, MN2 Years- Incomplete - Mechanical Engineering
North Dakota State University
Fargo, NDSkills
- Teamwork and Collaboration
- Efficiency Improvement
- Merchandise Display Setup
- Friendly and Helpful
- Safety processes and procedures
- Exceptional customer service
- Flexible Schedule
- Customer Needs Assessment
- Merchandising knowledge
- Training and mentoring
- First Aid and CPR Certified
- Quick to pickup and learn new skills
- Attention to Detail
Timeline
Concrete Laborer
United Crane & Excavation
05.2023 - 11.2023
Electronic Assembler & Shipping Associate
Second Amendment Wholesale
03.2023 - 02.2024
Assembly Technician 3
Retrax Holdings LLC
01.2022 - 02.2023
ODMP Technician, Jet Repairs Technician
Cirrus Aircraft
12.2019 - 10.2021
Product Technician & Sales Associate
Aaron's Sales And Lease
10.2017 - 12.2019
Car Rental Agent
Hertz Rent A Car
01.2015 - 09.2017
Cashier & Cook
Five Guys Burger And Fries
08.2013 - 09.2014
Forklift Operator, Warehouse Maintenance
Bert's Truck Equipment
10.2012 - 08.2013
2 Years- Incomplete - Mechanical Engineering
North Dakota State University
Highschool Diploma -
East Grand Forks Senior High School
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