Samuel Young
Fort Pierce
Summary
Results-driven leader skilled in team building and community outreach, with expertise in optimizing performance through strategic planning and KPI management. Adept at driving operational improvements and fostering brand loyalty in dynamic environments. Seeking to contribute as a General Manager to leverage experience in achieving growth and efficiency.
Overview
5
5
years of professional experience
Work History
Community Outreach Manager
Fluent
Fort Pierce
09.2025 - Current
- Led community outreach strategy across 42 retail locations in four state markets, increasing brand visibility, customer engagement, and local market presence.
- Collaborated with the Director of Operations, and maintained weekly alignment with the CEO to develop outreach initiatives supporting store traffic growth and revenue objectives.
- Designed and executed state-compliant partnerships, educational activations, and localized marketing programs tailored to each market’s regulatory and community landscape.
- Planned and managed community events and public engagements, ensuring consistent brand representation and operational execution.
- Tracked and analyzed outreach performance metrics to optimize engagement and improve customer conversion through data-driven adjustments.
General Manager
Fluent
Fort Pierce
07.2024 - 09.2025
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Recruited team members to maintain adequate staffing levels.
- Used patient feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Established and monitored KPIs to optimize company performance.
Assistant Manager
The Cannabist Company
Melbourne
09.2022 - 07.2024
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in managing daily operations and team scheduling.
- Coordinated staff training programs to enhance product knowledge.
- Developed promotional strategies for new product launches and events.
Store Manager
Trulieve
Sebastian
06.2022 - 08.2022
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Assistant Manager
Trulieve
Sebastian
01.2021 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Education
High School Diploma -
Vero Beach Senior High School
Vero Beach, FL05-2016
Skills
- Communication
- Problem-solving
- Leadership
- Team building
- Community outreach
- Team training
- P&L management
- Performance improvements
Timeline
Community Outreach Manager
Fluent
09.2025 - Current
General Manager
Fluent
07.2024 - 09.2025
Assistant Manager
The Cannabist Company
09.2022 - 07.2024
Store Manager
Trulieve
06.2022 - 08.2022
Assistant Manager
Trulieve
01.2021 - 06.2022
High School Diploma -
Vero Beach Senior High School