AMANDA GONZALEZ
Queens
Summary
Results-driven Healthcare Administrator with a track record of optimizing healthcare service delivery, program operations, and staff development. Experienced in coordinating admissions and discharges, managing outreach efforts, and building strong relationships with patients and community partners. Recognized for operational leadership, effective communication, and strategic planning across diverse healthcare settings.
Overview
10
10
years of professional experience
Work History
Community Outreach Manager
True Care Health
Brooklyn
06.2025 - Current
- Developed outreach strategies to engage underserved communities and increase awareness of wellness programs.
- Partnered with local organizations, hosted health fairs, and conducted presentations on preventive care.
- Managed outreach team, tracked engagement data, and reported on program reach and outcomes.
- Developed community partnerships to enhance health program outreach efforts.
- Organized educational workshops on health and wellness topics for diverse audiences.
- Coordinated volunteer activities to engage local residents in health initiatives.
- Led outreach campaigns to promote preventive care services and resources.
- Facilitated communication between healthcare providers and community stakeholders.
Waiver Supervisor
True Care Health
Brooklyn
02.2024 - 06.2025
- Supervised daily operations ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices in patient care and service delivery.
- Coordinated schedules to optimize staff coverage and enhance service efficiency.
- Implemented quality control measures to maintain high standards of patient care.
- Facilitated team meetings to communicate updates and address concerns promptly.
- Resolved conflicts among team members to promote a collaborative work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Care Coordination Operations Supervisor
True Care Health
Brooklyn
07.2021 - 02.2024
- Supervise administrative and daily operations in compliance with health regulations and organizational standards.
- Educate patients and families on services and community resources.
- Lead performance improvement initiatives to optimize care coordination outcomes.
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained staff on operational procedures and best practices for patient care.
- Implemented process improvements to enhance service quality and efficiency.
- Coordinated scheduling of staff to maintain optimal coverage and support.
Program Manager
Doral Health & Wellness
Brooklyn
01.2020 - 07.2021
- Greeted and assisted patients while managing front desk operations.
- Maintained accurate patient records and insurance data.
- Ensured smooth clinic operations through effective supply and vendor management.
Office Manager
Major World Chevrolet Service Department
New York
04.2015 - 01.2020
- Managed administrative functions including payroll, bookkeeping, and vendor relations.
- Supervised clerical staff and ensured optimal workflow.
- Supported customer service operations and document handling.
Education
B.A. - Healthcare Administration and Psychology
University of Arizona Global Campus
Chandler, AZ01.2024
Skills
- Electronic Medical Record (EMR) Systems
- Program development
- Community partnerships
- Data analysis
- Health education
- Team leadership
- Regulatory compliance
- Cultural competency
- Conflict resolution
- Effective communication
- Project management
- Crisis management
- Case management
- Generate reports
- Written and verbal communication
- Multitasking
- Time management
- Team collaboration
- Staff training
- Problem-solving
- Administrative management
- Direct operations
Languages
Spanish, Native/Bilingual
Languages
Spanish
Professional
English
Professional
Timeline
Community Outreach Manager
True Care Health
06.2025 - Current
Waiver Supervisor
True Care Health
02.2024 - 06.2025
Care Coordination Operations Supervisor
True Care Health
07.2021 - 02.2024
Program Manager
Doral Health & Wellness
01.2020 - 07.2021
Office Manager
Major World Chevrolet Service Department
04.2015 - 01.2020
B.A. - Healthcare Administration and Psychology
University of Arizona Global Campus
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