Samuel Zatlyn
Boynton Beach,FL
Summary
Dynamic leader with expertise in team building and customer engagement. Proven ability to enhance operational efficiency and drive customer satisfaction through effective training and relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walgreens
Boynton Beach, FL
07.2025 - Current
- Assisted in daily store operations to ensure exceptional customer service and satisfaction, improving survey scores by 25% during tenure.
- Managed inventory control processes, including stock replenishment, product placement, and inventory supply.
- Supported training initiatives for new team members, fostering a collaborative work environment and leading a team of up to 15 members.
Branch Operations Manager
Wells Fargo Bank, N.A.
Delray Beach, FL
11.2023 - 08.2024
- Managed daily branch operations to ensure compliance with regulatory requirements and internal policies, passing all internal audits.
- Implemented staff training programs to enhance customer service skills and operational efficiency for a team of up to 12 employees.
- Analyzed operational processes to identify areas for improvement, increasing efficiency in service delivery.
- Collaborated with partners to execute strategic initiatives aimed at enhancing customer satisfaction.
- Monitored performance metrics to assess team effectiveness and drive continuous improvement efforts.
Store Supervisor
TD Bank
Lake Worth, FL
02.2022 - 11.2023
- Supervised full daily operations of branch to ensure compliance with policies and procedures.
- Mentored platform and teller staff to enhance customer service skills and improve performance, leading to team exceeding quarterly sales goals.
- Assisted business and personal clients in achieving all aspects of financial success by utilizing catalog of products and services
Service Manager
Wells Fargo Bank, N.A.
Boca Raton, FL
05.2015 - 01.2022
- Led teams to enhance customer service protocols, resulting in excellent client satisfaction ratings as well as meeting/exceeding individual and team metrics.
- Worked with outreach teams sourcing business from outside the branch by meeting with potential clients in the community
- Mentored team members in branch and across the district to help them attain success in their role
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FL05.2010
Skills
- Problem-solving
- Team building and leadership
- Relationship building and management
- Customer service and engagement
- Multitasking and organization
Certification
- CNP - Certified Notary Public
Timeline
Assistant Store Manager
Walgreens
07.2025 - Current
Branch Operations Manager
Wells Fargo Bank, N.A.
11.2023 - 08.2024
Store Supervisor
TD Bank
02.2022 - 11.2023
Service Manager
Wells Fargo Bank, N.A.
05.2015 - 01.2022
High School Diploma -
Park Vista Community High School