Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Zuckerman

Silverthorne,CO

Summary

Operations and Sales Manager offering 11 years of experience. Diligent in building and retaining accounts by providing premium customer service. Expertise in appliance sales strategies and product knowledge. Successful record of increased sales through builder and customer relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales, Service and Operations Manager

Greers Appliance
09.2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on sales strategies, product knowledge and customer service techniques.
  • Collaborated with builders and designers to create personalized orders to fit each new customers needs.
  • Kept accurate records to document customer service actions and discussions.
  • Managed day to day service operations, including parts ordering, service routing and customer communication.
  • Attended trade shows and buy fairs
  • Worked with GE engineers to properly diagnose ongoing front load washer and under counter ice maker issues.

Head Golf Professional

Raven At Three Peaks
05.2015 - 09.2020
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers and members to build loyalty and repeat business.
  • Partnered across departments to run smooth, professional events and activities.
  • Organized and oversaw special events such as tournaments and group outings to grow revenue .
  • Monitored budget and expenditures, keeping facility within budget.
  • Developed partnerships with external vendors and suppliers to obtain quality products and maintain pro-shop inventory.

Sales Associate

Greers Appliance
01.2012 - 05.2015
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Installer and Service Technician

Greers Appliance
01.2007 - 01.2012
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed residential and luxury appliances in homes, apartments and hotels.
  • Developed and maintained professional relationships with customers and builders to promote loyalty and referrals.
  • Completed troubleshooting of malfunctions and diagnosed issues on-site in customers homes.
  • Repaired and replaced worn and damaged components.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper appliance operation.

Education

Business

Fort Lewis College
Durango, CO

High School Diploma -

Evergreen High School
Evergreen, CO
05.2008

Skills

  • Conflict Resolution Techniques
  • Client Relations and Retention
  • Sales Expertise Via Phone, Email and In-Person
  • Professional Relationships With Manufactures
  • Staff Training
  • Store Displays
  • Technical experience and knowledge

Certification

  • Monogram Experience Center-(2014 and 2022)
  • Sub-Zero Wolf sales training
  • Sub-Zero Wolf Install Training
  • BSH sales training


Timeline

Sales, Service and Operations Manager

Greers Appliance
09.2020 - Current

Head Golf Professional

Raven At Three Peaks
05.2015 - 09.2020

Sales Associate

Greers Appliance
01.2012 - 05.2015

Installer and Service Technician

Greers Appliance
01.2007 - 01.2012

Business

Fort Lewis College

High School Diploma -

Evergreen High School

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Samuel Zuckerman