Samy Roushdy
Kirkland,USA
Summary
Dynamic leader with over 25 years in business development and financial management. Enhanced customer satisfaction and profitability through strategic action plans, achieving top 10% company status and reducing payroll costs by 15%.
Overview
18
18
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Courtyard by Marriott
Southcenter, USA
02.2025 - Current
- Oversaw daily hotel operations in front office, housekeeping, food & beverage, engineering, and guest services.
- Ensured Marriott brand standards and SOPs were consistently met across all departments.
- Monitored departmental expenses to maintain profitability and cost-effectiveness.
- Reviewed revenue, occupancy, labor cost, and productivity reports to optimize performance.
DIRECTOR OF ROOMS DIVISION
Marriott Seattle Airport
Seattle, USA
09.2023 - 01.2025
- Directly oversee all day-to-day Front Office operations including the front desk, Guest relations, Housekeeping, Valet and the PBX department.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
- Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assist with departmental scheduling and monitoring payroll productivity.
ASSISTANT GENERAL MANAGER
Residence Inn
Bellevue, USA
09.2021 - 06.2023
- Developed and implemented strategic business action plans to enhance customer satisfaction, deliver value, and increase profitability.
- Managed P&L to maintain financial stability and support operational goals.
- Strengthened quality performance across properties, achieving top 10% status within the company.
DIRECTOR OF ROOMS DIVISION
Residence Inn - Marriott
Bellevue, USA
02.2016 - 03.2020
- Served as Executive Committee Member, overseeing all rooms division operations.
- Ensured quality and productivity of housekeeping/laundry functions, maintaining cleanliness of guest areas and delivering high levels of personal service through a stable workforce.
- Drove consistent improvements in guest experience satisfaction metrics.
- Slashed payroll / benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
DIRECTOR OF FRONT OFFICE
Doubletree - Hilton
Minneapolis, USA
12.2012 - 01.2016
- Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, budgeting and forecasting.
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
ASST. FOM / FRONT OFFICE MANAGER
Marquette Hotel - Hilton
Minneapolis, USA
04.2008 - 11.2012
- Cultivated long-term relationships with major leisure and corporate clients, resulting in increased customer loyalty and retention.
- Contributed to development of market plan, aligning efforts with strategic sales targets.
- Attended relevant trade shows worldwide, enhancing brand visibility and creating networking opportunities.
Education
Master of Science - Hospitality Management, Customer Relationship Management (CRM), Service Marketing Management
University of Wisconsin Stout
Menomonie, WI, USABachelor of Science - International Economics
University of Cairo
Cairo, EgyptSkills
- Operational Management
- Performance Improvement
- Financial Planning
- Operational Analytics
- CRM Optimization
- Change Management
- Team Leadership
- Strategic Thinking
- Staff Training
Professional Development Activities
- Situational guest caring, Effective meetings and presentations, Developing sales team, Effective management skills, Effective leadership skills, Effective selling and marketing skills, Effective sales management, Team building, Maximum profits from trade shows, Psychology of sales, Customer relationship management, Service marketing management, Financial management, Hospitality management, Property management, Global revenue Optimization, International OnQ R&I - Full Functionality, Revenue Management - GM - Orientation, International OnQ PM Commissions, Customer Focused Selling (Projecting a professional image, Identifying business opportunities.
International Trade Shows
- ITB - Internationale Tourismus Borse, Berlin, Germany, 2003, 2002, 2001, 2000, 1999, 1998, 1997, 1996, 1995, 1994, 1993, 1990
- WTM - World Travel Market, London, England, 2003, 2002, 2001, 2000, 1999, 1998, 1997, 1996, 1995, 1994, 1993
- EIBTM - European Incentive & Business Travel & Meetings, Geneva, Switzerland, 2003, 2002, 2001, 2000, 1999, 1998, 1997, 1996, 1995, 1994, 1993
- ATM - Arabian Travel Market, Dubai, United Arab Emirates, 2003, 2002, 2001, 2000, 1999, 1998, 1997
- Sales Blitz on behalf of Mövenpick Hotels, Europe, Paris, France, 2003, 2002, 2001, 2000, 1999, 1998, 1997, 1996, 1995
Timeline
ASSISTANT GENERAL MANAGER
Courtyard by Marriott
02.2025 - Current
DIRECTOR OF ROOMS DIVISION
Marriott Seattle Airport
09.2023 - 01.2025
ASSISTANT GENERAL MANAGER
Residence Inn
09.2021 - 06.2023
DIRECTOR OF ROOMS DIVISION
Residence Inn - Marriott
02.2016 - 03.2020
DIRECTOR OF FRONT OFFICE
Doubletree - Hilton
12.2012 - 01.2016
ASST. FOM / FRONT OFFICE MANAGER
Marquette Hotel - Hilton
04.2008 - 11.2012
Master of Science - Hospitality Management, Customer Relationship Management (CRM), Service Marketing Management
University of Wisconsin Stout
Bachelor of Science - International Economics
University of Cairo