Samya Booker
Pensacola,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
Walgreens
Durham, NC
05.2021 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Manager
Papa John's Pizza
Pensacola, Florida
07.2022 - 11.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Organized special events such as conferences or training sessions for employees.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
Ambassador
Progressive Black Women
Pensacola, Florida
01.2016 - 04.2019
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Organized and coordinated high-level diplomatic visits and delegations.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Drafted speeches for the Ambassador on important topics related to foreign policy issues.
- Developed presentations for the Ambassador during his overseas trips.
- Represented the Ambassador in a professional manner at all times.
- Maintained relationships with key stakeholders in government organizations as well as non-governmental entities such as NGOs.
Education
Nursing Assistant - CNA CERTIFIED
Lakeland Community College
Lakeland, FL10-2024
High School Diploma -
Pine Forest High School
Pensacola, Florida05-2022
Skills
- Performance Management
- Business Development
- Business Administration
- Policy Implementation
- Financial Management
- Staff Development
- Strategic Planning
- Expense Tracking
- Workforce Management
- Negotiation
- Expectation setting
- Team Leadership
- Business Planning
Timeline
Manager
Papa John's Pizza
07.2022 - 11.2023
Manager
Walgreens
05.2021 - 12.2023
Ambassador
Progressive Black Women
01.2016 - 04.2019
Nursing Assistant - CNA CERTIFIED
Lakeland Community College
High School Diploma -
Pine Forest High School