Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
SaMya Lewis

SaMya Lewis

Houston,TX

Summary

Experienced customer service expert who is knowledgeable and committed. Driven to keep customers happy and make a difference in the success of the business. Focus on quality, speed, and process improvement. With a remarkable drive for building relationships, fostering partnerships, and expanding businesses, this individual is articulate, energizing, and results-oriented.

Overview

2
2
years of professional experience

Work History

Member Service Representative

Planet Fitness
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Team member

Whataburger
11.2020 - 01.2022
  • Responsibilities include training new members, working efficiently among the team leaders, and having complete control over driver-thru
  • Received Employee of the Month twice
  • Learned all required tasks quickly to maximize performance.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Team member

Smoothie King
06.2021 - 08.2021
  • Assist guests in achieving their fitness and nutrition objectives by appointing smoothies and shopping items, encouraging them to live healthy and balanced lives.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Bachelor of Science - Kinesiology

Sam Houston State University
Huntsville, TX
05.2024

High School Diploma -

Eisenhower High School
Houston, TX
05.2020

Skills

  • I have demonstrated the ability to work in a team-fostered environment with minimal Supervision
  • With creative upselling strategies, consistently exceeded application targets by 10%
  • Verbal/nonverbal communication
  • Ability to teach and mentor

Timeline

Member Service Representative

Planet Fitness
07.2022 - Current

Team member

Smoothie King
06.2021 - 08.2021

Team member

Whataburger
11.2020 - 01.2022

Bachelor of Science - Kinesiology

Sam Houston State University

High School Diploma -

Eisenhower High School

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SaMya Lewis