Samyona Harris
Canal Winchester,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
The Social
Columbus, OH
10.2023 - Current
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
Bartender
Living Room Restaurant & Lounge
Columbus, Ohio
01.2022 - 10.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Customer Service Representative
Charter Communications, Spectrum
Columbus, Ohio
11.2019 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented systems to facilitate payment processing via credit cards or other methods.
Education
Bartending License -
ABC Bartending School
Columbus, OH10-2021
Cosmetology License -
Paul Mitchell Cosmetology School
Columbus, OH09-2019
High School Diploma -
Groveport Madison High School
Groveport, OH05-2018
Skills
- Account updating
- Call Management
- Complaint resolution
- Microsoft Office
- Troubleshooting, diagnostics, and testing
- Customer Service
- Goal Setting
- Multitasking
- Bartending
- Leadership
- Excellent Communication
- Supervision and leadership
Certification
- Bartending License
- Cosmetology License
Timeline
Head Bartender
The Social
10.2023 - Current
Bartender
Living Room Restaurant & Lounge
01.2022 - 10.2023
Customer Service Representative
Charter Communications, Spectrum
11.2019 - 10.2023
Bartending License -
ABC Bartending School
Cosmetology License -
Paul Mitchell Cosmetology School
High School Diploma -
Groveport Madison High School
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