Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
The Social
Columbus, OH
10.2023 - Current
Assigned bartenders to specific tasks and duties throughout the shift.
Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
Developed new cocktail recipes for the menu.
Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Maintained a clean work area with appropriate safety standards according to health regulations.
Provided excellent customer service by attending to guests' needs promptly and courteously.
Bartender
Living Room Restaurant & Lounge
Columbus, Ohio
01.2022 - 10.2023
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Resolved customer complaints in a professional manner.
Performed opening and closing duties including restocking supplies.
Customer Service Representative
Charter Communications, Spectrum
Columbus, Ohio
11.2019 - 10.2023
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Implemented systems to facilitate payment processing via credit cards or other methods.