SAN JUANITA GARCIA
Rio Grande City,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
25
25
years of professional experience
Work History
Representative III
Chárter Communications
03.2022 - Current
- Increase customer satisfaction by addressing and resolving concerns in a timely manner.
- Handle customer concerns quickly and professionally to restore customer confidence and prevent loss of business.
- Enhance company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceed performance targets through diligent work ethic and focus on results-driven tasks.
- Follow all organizational policies and procedures to maintain safe and professional working environments.
- Communicate in a positive manner with customers to gather, provide and share updated information on products and services.
Texas Works Advisor III
HHSC
06.2011 - 06.2020
- My duties included but were not limited to perform administrating tasks. Assist supervisor with the monitoring of the staff productivity and develop initiatives towards enhanced job performance. Assisted staff with inquiries, troubleshooting, understanding policy, processing SNAP, TANF, Medicaid eligibility. Interviewed clients or authorized representatives to collect information related to identifying need for program benefits. Maintain documentation using automated systems to form record for each client. Facilitate assistance to needy families, referring needy families to available community resources/partners. Run daily reports, take care of complains on a timely matter. Mentor new staff by establishing a trust relationship.
Head Start Teacher
TMC
05.2000 - 05.2011
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student academic and emotional development. Created and implemented developmentally appropriate curriculum addressing all learning styles. Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors. Distribute quarterly progress assessments and milestone reports to each parent. Organized and led activities to promote physical, mental and social development. Referred families as needed to any community resources available such as ESL classes, GED and any other resource available to better their education and or employment. Developed professional relationships with parents, teachers, directors and therapists. Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Education
ASSOCIATE OF APPLIED SCIENCE - CHILD DEVELOPMENT
South Texas College
Rio Grande City, TX12.2002
HIGH SCHOOL DIPLOMA - undefined
Rio Grande City High School
Rio Grande City05.1994
Skills
- Great work ethics, detailed-oriented, punctual, coordinates tasks, meet deadlines, great at multi-tasking, set goals, maintain effective working relationship with others, motivates others, analyzes issues, develops strategies, confidently speaks in public, work well under pressure, good communication skills verbally and in writing, knowledge in Microsoft Word, Microsoft Excel, Skype for businesses, Microsoft Outlook, Microsoft Teams, operate fax machine and scanner
Timeline
Representative III
Chárter Communications
03.2022 - Current
Texas Works Advisor III
HHSC
06.2011 - 06.2020
Head Start Teacher
TMC
05.2000 - 05.2011
ASSOCIATE OF APPLIED SCIENCE - CHILD DEVELOPMENT
South Texas College
HIGH SCHOOL DIPLOMA - undefined
Rio Grande City High School
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