Sana AKRAM
Randolph Township,NJ
Summary
Results-driven customer service professional with a strong passion for healthcare, seeking to transition into a medical billing role. Certified in medical billing and coding, with a solid understanding of HIPAA compliance and electronic health records (EHRs). Excited to bring my excellent communication and problem-solving skills to a healthcare organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Holiday inn express & suites
01.2023 - 08.2024
- Administered reservation management systems to optimize bookings and improve overall operational.
- Coordinated front desk operations by managing check-ins, check-outs, and guest requests to ensure smooth and efficient processes
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Recruited and trained new employees to meet job requirements.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Completed financial audits on scheduled basis.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
Account Receivable / Billing Specialist
International Market Foods
Columbus, OH
07.2022 - 08.2024
- Processed credit memos and adjustments according to store policy
- Reviewed and processed invoices for accuracy, completeness and compliance with company policies.
- Researched discrepancies in accounts receivable records.
- Performed bookkeeping and accounting consulting services.
- Prepared aging reports to track the status of all open invoices.
- Utilized various software programs, including Excel and QuickBooks to manage accounts receivables data.
Hotel Front Desk Agent
Staybridge Suites
11.2022 - 01.2023
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Verified customer credit to establish payment method for accommodations.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Handled customer complaints professionally and courteously.
- Manage and track of arrival guests data in system software PMS.
Education
GED - General Equivalency Diploma
12.2024
Skills
- Billing Process
- Front Office Management
- Accounts reconciliation
- Report preparation
- Leadership
- Team building and supervision
- Budgeting and finance
- Scheduling and calendar management
- Complaint management
- Problem-solving skills
- Bookkeeping
Certification
- AI in Medical Billing and Coding, 2024
- Certified Professional Biller, 2024
- Fundamentals of Medicine, 2024
Timeline
Front Desk Manager
Holiday inn express & suites
01.2023 - 08.2024
Hotel Front Desk Agent
Staybridge Suites
11.2022 - 01.2023
Account Receivable / Billing Specialist
International Market Foods
07.2022 - 08.2024