Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Torres-Siguencia

Hackensack,NJ

Summary

A dedicated and adaptable professional seeking opportunities in law enforcement or social services. I am highly accessible and committed to delivering focused, reliable support in any assignment. Known for my strong work ethic and ability to prioritize the needs of others, I am a flexible, compassionate individual who excels in providing assistance to those in need. Fluent in both English and Spanish, I am equipped to effectively communicate and connect with diverse communities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Gold's Gym
Teterboro, NJ
06.2023 - Current
  • Collected payments, renewed memberships and resolved billing issues.
  • Encouraged member engagement by informing them about ongoing promotions and gym challenges.
  • Processed new memberships, renewals, and guest passes.
  • Balanced cash register tills at the end of each shift according to company standards.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Security Officer

Metro One Loss Prevention Services
Union, NJ
08.2021 - Current
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Guarded restricted areas to prevent unauthorized entry.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Customer Service Representative

BJ's Wholesale
Paramus, NJ
02.2019 - 02.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Used Point of Sale register system to complete transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Bachelor of Arts - Criminal Justice

William Paterson University of New Jersey
Wayne, NJ
05-2023

Associate of Arts - Criminal Justice

Bergen Community College
Paramus, NJ
05-2022

Skills

  • Customer service
  • Cash handling
  • Membership processing
  • Billing resolution
  • Security monitoring
  • Multi-line phone management
  • Team leadership
  • Time management
  • Conflict resolution
  • Attention to detail

Certification

  • New Jersey SORA License
  • FEMA Certification

Timeline

Front Desk Manager

Gold's Gym
06.2023 - Current

Security Officer

Metro One Loss Prevention Services
08.2021 - Current

Customer Service Representative

BJ's Wholesale
02.2019 - 02.2021

Bachelor of Arts - Criminal Justice

William Paterson University of New Jersey

Associate of Arts - Criminal Justice

Bergen Community College

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