Sana Ivanovich
Phoenix,AZ
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
5
5
years of professional experience
Work History
Market Researcher
Kiria Research
Phoenix, AZ
05.2024 - Current
- Gathered, analyzed, and interpreted data related to the healthcare industry.
- Facilitated communication between marketing team members and other departments.
- Determined best methods to meet research objectives and produce useful data.
- Responsible for safeguarding confidential information by adhering to strict privacy protocols and ensuring that sensitive data is not disclosed without proper authorization.
Server Assistant
Toro Latin Restaurant & Rum Bar
Scottdale, AZ
11.2023 - 05.2024
- Delivered exceptional customer service through friendly interactions with guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
Host
OHSO Eatery + Distillery
Scottsdale, AZ
11.2019 - 03.2020
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor of Science - Veterinary Science
University of Arizona
Tucson, AZAssociate of Arts - Film And Video Production
University of Arizona
Tucson, AZSkills
- Customer Service
- Telephone Reception
- Front of House Organization
- Calendar Management
- Videography
- Production Support
- Photography
- Event Planning
Languages
English
Native/ Bilingual
Bosnian
Limited
Timeline
Market Researcher
Kiria Research
05.2024 - Current
Server Assistant
Toro Latin Restaurant & Rum Bar
11.2023 - 05.2024
Host
OHSO Eatery + Distillery
11.2019 - 03.2020
Bachelor of Science - Veterinary Science
University of Arizona
Associate of Arts - Film And Video Production
University of Arizona
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