Summary
Overview
Work History
Education
Skills
Timeline
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SANA LASANI

Sterling,VA

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Cargo Operations Agent

Turkish Airlines
03.2020 - 11.2022
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintain daily flight update export manifest .
  • Maintain import & export monthly Tonnages .
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Responding customer email in a timely manner .

Logistics Coordinator

Forward Air
01.2019 - 02.2020
  • Tracked shipment and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.

Customer Service Representative

Qatar Airways
01.2015 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers for boarding passengers

Saudi Airlines

Flight Attendant
01.2012 - 01.2015
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about safety equipments on board .
  • Resolved various issues discrepancies for Passenger

Education

Master in Information Technology Cyber Security

Washington University of Science & Technology
Tysons Corner, VA
01.2023

Bachelor of Science - Media Studies

Bahria University
Pakistan
01.2012

Skills

  • Computerized Maintenance Management Systems
  • Flight Coordination
  • Exceptional Customer Service
  • Customer Experience
  • Cargo and Freight
  • Customer Satisfaction
  • Business Development

Timeline

Cargo Operations Agent

Turkish Airlines
03.2020 - 11.2022

Logistics Coordinator

Forward Air
01.2019 - 02.2020

Customer Service Representative

Qatar Airways
01.2015 - 01.2017

Saudi Airlines

Flight Attendant
01.2012 - 01.2015

Master in Information Technology Cyber Security

Washington University of Science & Technology

Bachelor of Science - Media Studies

Bahria University

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SANA LASANI