Sana Yacoub
Winter Springs,,FL
Summary
Customer-focused service professional with experience answering customer questions, processing transactions accurately, and maintaining organized, welcoming environments. Strong ability to communicate clearly and resolve needs by following established procedures. Technologically proficient with Microsoft Office and database tools, with fast onboarding to new systems and support for others.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Barista
Starbucks
New Port Richey, FL
10.2022 - 05.2023
- Processed orders and transactions accurately, ensuring smooth service flow during peak periods.
- Communicated effectively with customers and team members to resolve concerns and foster positive service interactions.
- Worked with team members to prioritize tasks, maintain workflow, and deliver timely service during rush periods.
- Followed company policies and procedures while keeping the work area clean, organized, and welcoming.
Guest Advocate
Target
Mason City, IA
03.2019 - 02.2020
- Addressed customer questions and concerns while delivering welcoming and professional service to ensure satisfaction.
- Handled purchases and transactions accurately while following procedures and staying detail-oriented.
- Kept work areas clean, organized, and visually appealing to support easy access and positive customer experience.
- Collaborated with team members to prioritize customer needs and streamline daily operations for better service delivery.
Education
Bachelor of Science - Business Analytics
University of Central Florida
05-2028
Skills
- POS System
- Cash Handling
- Customer Service
- Merchandise Organizing
- Teamwork
- Communication
- Microsoft Excel
- SQL
- Python
Certification
IT Specialist — Python
LANGUAGES
English — Fluent, Arabic — Fluent
ACADEMIC PROJECTS
SQL Database Query & Business Analysis
- Wrote SQL queries in Azure Data Studio to retrieve and analyze information from relational databases.
- Applied filtering, sorting, and aggregation techniques to locate and organize specific data.
- Validated query results for accuracy and ensured retrieved information aligned with project requirements.
Timeline
Barista
Starbucks
10.2022 - 05.2023
Guest Advocate
Target
03.2019 - 02.2020
Bachelor of Science - Business Analytics
University of Central Florida