Summary
Overview
Work History
Education
Skills
Timeline
Barista

Rachel Porten

Darien,IL

Summary

Friendly and outgoing barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food/ beverages and meeting customer demands with diligent and well-organized mentality. Certified in Food handling and safety.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks
Willowbrook, IL
08.2017 - Current
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Make Starbucks hand crafted beverages
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Disinfected and sterilized equipment and containers to destroy microorganisms.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Crew Member

Amc Entertainment Holdings Inc.
Woodridge, IL
03.2015 - 05.2017
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Operated as full-service food provider in concessions by taking orders, preparing meals and collecting payments.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Education

High School Diploma -

Hinsdale South High School
Darien IL
06.2017

Associate of Arts -

College Of DuPage
Glen Ellyn, IL
05.2020

Skills

  • Beverage preparation
  • Soft Selling
  • Smoothie Making
  • Sandwich Preparation
  • Menu Memorization
  • Product Displays
  • Food Preparation and Safety
  • Coffee Machinery
  • Exceptional Customer Service
  • Conflict Resolution
  • Cleaning
  • Adaptive and Creative
  • Food Running
  • Excellent Memory
  • Employee training
  • Excellent math skills
  • Opening and closing duties
  • New hire training
  • Friendly and outgoing
  • Cash Handling
  • POS system
  • Credit card processing
  • Complaint resolution
  • Stocking and replenishing
  • Good listening skills

Timeline

Barista

Starbucks
08.2017 - Current

Crew Member

Amc Entertainment Holdings Inc.
03.2015 - 05.2017

High School Diploma -

Hinsdale South High School

Associate of Arts -

College Of DuPage

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Rachel Porten