Ngoni Faruq
PHILADELPHIA,United States
Summary
Customer-focused service professional with 6+ years delivering exceptional guest experiences with diverse populations in fast-paced, high-volume settings. I thrive in spontaneous environments—quickly prioritize shifting demands, resolve conflicts calmly, and keep teams coordinated while maintaining clear communication; skilled with POS systems, equipment operation, and building repeat customer relationships.
Overview
6
6
years of professional experience
Work History
BARISTA
Good Karma Cafe
Philadelphia
09.2024 - Current
- Provided friendly, efficient front-of-house customer service — greeted customers, took accurate orders, and recommended beverages based on preferences.
- Operated espresso machines, blenders, and commercial coffee equipment while maintaining consistent beverage quality and presentation.
- Resolved customer concerns calmly and promptly, ensuring satisfaction and encouraging repeat visits.
- Processed payments and managed POS transactions accurately, handling cash and card payments.
- Collaborated with team members to prioritize tasks during peak periods and uphold quick service times.
SERVER
Sabrina's Cafe
Philadelphia
06.2022 - 10.2024
- Provided attentive table service—took orders, recommended menu items based on guest preferences, and upsold specials.
- Managed POS to enter orders, process payments, and handle billing adjustments accurately.
- Built rapport with regular customers to encourage repeat visits and positive word-of-mouth.
- Delivered food and beverages promptly while monitoring quality and guest satisfaction throughout service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
TEAM MEMBER
Barry's Buns
Philadelphia
02.2020 - 07.2021
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Prepared food items and beverages at the counter—assembled sandwiches, packaged to-go orders, reheated items, and ensured proper portioning and presentation.
- Monitored and replenished food and supplies stock at the counter, in customer dining and food preparation areas.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed orders.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Community College of Philadelphia
12.2024
Skills
- Customer service
- Equipment operation
- Team collaboration
- Clear verbal communication
- Conflict resolution
- POS system
- Adaptability
- Positive attitude
- Time management
Timeline
BARISTA
Good Karma Cafe
09.2024 - Current
SERVER
Sabrina's Cafe
06.2022 - 10.2024
TEAM MEMBER
Barry's Buns
02.2020 - 07.2021
Community College of Philadelphia
INTERNSHIPS
- SALES INTERN AT KEY PRECISION MARKETING
- Apr 2025 — May 2025
- Conducted high-volume face-to-face outreach in busy public locations to raise awareness and recruit supporters for nonprofit campaigns; quickly built rapport and initiated meaningful conversations.
- Persuaded individuals to support causes using clear, empathetic messaging and accurately recorded supporter information for follow-up.
- Demonstrated resilience and teamwork in a target-driven environment, supporting daily outreach goals and helping coordinate volunteer efforts.