Sanaa Dillard
Altamonte Springs,FL
Summary
Versatile healthcare professional skilled in acute patient support, laboratory operations, and customer service. Proven ability to maintain safe clinical environments, handle specimen processing, and educate patients on wellness strategies, all while collaborating effectively with interdisciplinary teams to enhance overall patient care.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Care Technician
AdventHealth
Altamonte Springs, FL
04.2026 - Current
- Work within a multi-specialty PCU environment that provides a foundation for continued professional development toward higher-acuity and future critical-care/ICU opportunities.
- Monitored vital signs, communicated changes to healthcare team to ensure timely interventions.
- Assisted patients with daily living activities, improving comfort and promoting independence.
- Provided patient education on health management and wellness strategies to empower self-care.
- Maintained clean and safe patient environments in compliance with health standards.
- Supported staff during emergency situations by following established protocols diligently.
Laboratory Assistant I
AdventHealth
12.2024 - 04.2026
- Facilitated daily laboratory operations through efficient patient specimen collection, processing, identification, accessioning, preparation, and transport.
- Performed phlebotomy and skin puncture procedures while following patient identification, specimen-labeling, safety, and infection-control requirements.
- Received and processed clinical specimens, including centrifugation, aliquoting, batching, and preparation for proper testing departments.
- Verified patient, physician, and test-order information, ensuring accurate account creation and laboratory documentation.
- Used medical terminology, laboratory information systems, computer applications, and hospital workflows to support exact and efficient patient care.
- Supported confidentiality and handled sensitive patient information under healthcare privacy requirements.
- Collaborated with laboratory and clinical teams to enhance specimen processing speed and ensure continuity of patient care.
Customer Service Specialist
CONCENTRIX
12.2021 - 11.2024
- Provided customer service and benefits support to members on healthcare coverage, claims, eligibility, benefits, and pharmacy-related questions.
- Resolved inquiries for North Carolina State Employees regarding medical insurance benefits and coverage, enhancing member understanding.
- Supported individuals under age 65 with medical and pharmacy benefit inquiries, including CVS Caremark prescription benefits.
- Assisted Medicare Supplement and Medicare Advantage members with benefits and coverage-related questions.
- Maintained up-to-date knowledge of industry regulations and company products.
- Collaborated with cross-departmental teams to address and resolve escalated customer issues, improving overall service response.
- Conducted customer satisfaction surveys to pinpoint service improvement opportunities, contributing to enhanced customer experience.
Education
Associate Degree - Nursing Program
Herzing University
Winter Park, FL09-2026
Certification - Phlebotomy Certification/IV
Caring For Life
Jacksonville, NC09-2024
High School Diploma -
Jacksonville High School
Jacksonville, NC06-2021
Skills
- Patient care
- Patient assessment
- Phlebotomy techniques
- Patient specimen handling
- Infection prevention
- Clinical training
- Rehabilitative care
- Records management
- Multitasking ability
- Customer service
Personal Information
Title: PATIENT CARE TECHNICIAN / NURSE TECHNICIAN
Certification
- Phlebotomy Certification, - IV Certification, - Patient Care Technician / Nurse Tech — On-the-Job Training, - Hands-On Acute-Care/PCU Clinical Experience, - Nursing Student — Nursing Program
EDUCATION
National Honors Society – 2021
Timeline
Patient Care Technician
AdventHealth
04.2026 - Current
Laboratory Assistant I
AdventHealth
12.2024 - 04.2026
Customer Service Specialist
CONCENTRIX
12.2021 - 11.2024
Associate Degree - Nursing Program
Herzing University
Certification - Phlebotomy Certification/IV
Caring For Life
High School Diploma -
Jacksonville High School