Sanaa Fields
Cambridge,MD
Summary
Dynamic team leader with a proven track record at Chick-Fil-A, excelling in customer service and employee training. Recognized for fostering a collaborative environment and enhancing team performance through effective conflict resolution and critical thinking. Committed to driving customer satisfaction and loyalty while promoting continuous improvement and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Chick-Fil-A Restaurant
Cambridge , MD
10.2021 - Current
- Trained new team members on customer service protocols and food safety standards.
- Handled customer inquiries and resolved issues with professionalism and care.
- Monitored team performance, providing feedback to improve efficiency and teamwork.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Education
Associate of Arts - Business Administration
Chesapeake College
Wye Mills, MD05-2026
High School Diploma -
Cambridge South Dorchester High
Cambridge, MD05-2024
Skills
- Customer service
- Team leadership
- Conflict resolution
- Employee training
- Communication skills
- Dependability
- Critical thinking
- Positive attitude
Certification
- Lash Certification
Accomplishments
- Team Leader for two years
- Dean's List, 2024-2025
Affiliations
- Part-time hairstylist
Timeline
Team Leader
Chick-Fil-A Restaurant
10.2021 - Current
Associate of Arts - Business Administration
Chesapeake College
High School Diploma -
Cambridge South Dorchester High
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