Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sanaa Gibson

Ft. Washington,MD

Summary

Experienced Site Coordinator with a background in managing construction projects, coordinating with various stakeholders, and ensuring compliance with safety regulations. Strengths include communication skills, team leadership abilities, and problem-solving acumen. Previous work has shown significant improvement in project execution efficiency and effectiveness of team collaboration. Have consistently demonstrated commitment to maintaining high-quality standards and meeting project deadlines.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Temporary Part Time Key-holder

Abercrombie & Fitch
Oxon Hill, MD
04.2023 - Current
  • Successfully resolved customer conflicts by effectively implementing store policies and delivering exceptional customer service.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Provided customer service including cashiering, merchandising, and restocking shelves.
  • Managed key holder responsibilities such as opening and closing the store, and setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Inspected the physical condition of store premises to identify any maintenance issues.
  • Analyzed daily reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Provided excellent customer service during transactions.

Site Coordinator

Community Service Foundation
Fort Washington, MD
06.2023 - 04.2024
  • Developed and implemented marketing plans to promote events.
  • Supervised a team of volunteers assigned various tasks at the event.
  • Created communications materials including brochures, flyers, and posters.
  • Coordinated with vendors to ensure timely delivery of supplies.
  • Provided customer service support to attendees during the events.
  • Prepared and submitted daily reports on-site activities, highlighting any issues or deviations from plans.
  • Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage.
  • Developed an afterschool and summer program based on educational growth and youth entertainment.
  • Fully decorated and furnished area.
  • Developed and implemented outreach programs for the community.
  • Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
  • Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
  • Monitored progress of individual students by tracking attendance records and academic performance.

Brand Ambassador

Abercrombie & Fitch
Oxon Hill, MD
04.2021 - 04.2023
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Processed returned merchandise according to company policies.
  • Completed transactions efficiently while providing excellent customer service.
  • Assisted customers with finding the right product for their needs.
  • Promoted special offers and discounts to encourage additional purchases.
  • Greeted customers upon entering the store and assisted.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

To-Go Server

Ruby Tuesday
Clinton, MD
02.2021 - 05.2021
  • Provided customer service by answering questions, addressing complaints, and resolving issues promptly.
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Greeted customers and provided menus.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Delivered orders to customers in an efficient manner with a friendly attitude.
  • Maintained cleanliness of the dining area, including tables, chairs, floors, windowsills, and counters.
  • Performed opening and closing duties such as cleaning work areas, and restocking supplies and equipment.
  • Created a contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences.

Education

High School Diploma -

Suitland High School
Forestville, MD
05-2021

Some College (No Degree) - Communications

College of Southern Maryland
La Plata, MD

Skills

  • Staff Oversight
  • Customer Service Management
  • Workplace Safety
  • Adaptability
  • Strong communication skills
  • Leadership
  • Problem-solving
  • Interpersonal skills
  • Attention to detail

Certification

  • A Food Protection Manager Certification Examination from ServSafe Certification 6/17/2023
  • American Heart Association, heart saver, first aid CPR AED. 6/17/2023. ecard code 236017667097

Accomplishments

• Community Service Foundation Rising Star Award: December 2023

• Compliant site of the Month January 17, 2024

• Hollister Employee of the Month

Timeline

Site Coordinator

Community Service Foundation
06.2023 - 04.2024

Temporary Part Time Key-holder

Abercrombie & Fitch
04.2023 - Current

Brand Ambassador

Abercrombie & Fitch
04.2021 - 04.2023

To-Go Server

Ruby Tuesday
02.2021 - 05.2021

High School Diploma -

Suitland High School

Some College (No Degree) - Communications

College of Southern Maryland

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Sanaa Gibson