Stephanie Stevens
Las Vegas
Summary
Proactive Part-Time Key Holder with extensive experience in cash handling, customer service, and store security. Demonstrated success in managing store operations, resolving customer complaints, and supervising staff. Skilled in loss prevention, staff training, and enhancing data security, bringing valuable knowledge and dedication to any retail environment.
Overview
11
11
years of professional experience
Work History
PART TIME KEY HOLDER
LANE BRYANT
02.2019 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Cashier
FRESH AND EASY
01.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
SECURITY
Protech Security Services
01.2016 - 02.2018
- Enhanced data security by implementing updated confidentiality protocols.
- Monitored door access and security cameras to provide safety and security of facility.
- Partnered with external security vendors to enhance surveillance and alarm systems, significantly improving store security.
- Created and maintained records of security incidents and investigations.
- Notified management of security, vandalism and theft concerns.
CASHIER
GREEN VALLEY GROCERY
01.2015 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CASHIER
SHELL
04.2013 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
PALO VERDE HIGHSCHOOL
PALM SPRINGS06.1997
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Staff Training and Development
- Staff Oversight
- Alarm systems
- Employee Scheduling
- Sales proficiency
- Loss Prevention
- Sales Coaching
Timeline
PART TIME KEY HOLDER
LANE BRYANT
02.2019 - Current
Cashier
FRESH AND EASY
01.2017 - 01.2019
SECURITY
Protech Security Services
01.2016 - 02.2018
CASHIER
GREEN VALLEY GROCERY
01.2015 - 03.2017
CASHIER
SHELL
04.2013 - 03.2015
High School Diploma -
PALO VERDE HIGHSCHOOL