Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Samuel Trevino

San Antonio,TX

Summary

Attentive retail professional brings 5 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of customer service and support. People- and service-oriented leader with positive attitude and remarkable work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Part Time Key Holder

BootBarn
10.2019 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.

Education

High School Diploma -

Cypress Ranch High School
Cypress, TX
05.2019

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Customer Service Management
  • Inventory Monitoring
  • Team member development
  • Basic Mathematics
  • Critical Thinking
  • Problem Anticipation and Resolution
  • Goal Setting and Achievement
  • Decision-Making
  • Superior Work Ethic
  • Inventory Management

Accomplishments

  • Led a team that broke company sales records at the semi-annual national finals rodeo in Las Vegas and as well as Houston Rodeo.
  • Played a key role in breaking three financial records, demonstrating strong leadership and contribution to team success.

Languages

Spanish
Native or Bilingual

Timeline

Part Time Key Holder

BootBarn
10.2019 - Current

High School Diploma -

Cypress Ranch High School

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Samuel Trevino