Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanaa Jade Jennings

New York,NY

Summary

Qualified Housing Specialist with solid experience in supporting project tasks and contributing to team goals. Assisted in successful execution of various projects, showcasing organizational and multitasking skills. Demonstrated proficiency in communication and time management.

Overview

18
18
years of professional experience

Work History

Housing Career Pathways Training Program

Brooklyn Workforce Innovations
New York , New York
01.2025 - Current
  • Developed proficiency in software programs, including MS Excel, MS Word, Google Docs and Google Sheets.
  • Gained expertise in NYC Affordable Housing, Tenant Marketing & Compliance, and Fair Housing through training with city agencies.

Sales Department Supervisor

300 Broadway
12.2006 - 03.2016
  • Identified job needs, attracting and screening candidates, interviewing, making hiring decisions, and onboarding and training new hires.
  • Maintained accurate and confidential employee information for a dept. of 20+ associates.
  • Established performance goals, writing and administering performance reviews for 30+ associates, providing feedback to associates.
  • Ensured a safe and healthy work environment, including compliance with OSHA regulations.
  • Confirmed sales associates complete all product knowledge certification and SOPs (Standard Operating Procedures).
  • Maintained accurate and confidential employee records, ensuring compliance with company policies and data protection standards, readily applicable to managing sensitive.

Customer Service Specialist

FAO Schwarz
New York , New York
06.2010 - 04.2015
  • Submitted, processed, and tracked customer orders, ensuring accuracy and timely fulfillment.
  • Managed customer databases, updated records, and provided basic customer service (answered questions, handled inquiries).
  • Processed 25+ per invoices week , filed paperwork, and maintained accurate records.
  • Provided after-sales support, addressing customer questions and concerns, and helping to resolve issues.

Education

Associate of Science - Biological Sciences

Touro University
New York, NY
06.2019

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Multitasking and organization
  • Goal-oriented mindset
  • Interpersonal and social skills

Languages

Spanish
Native or Bilingual

Timeline

Housing Career Pathways Training Program

Brooklyn Workforce Innovations
01.2025 - Current

Customer Service Specialist

FAO Schwarz
06.2010 - 04.2015

Sales Department Supervisor

300 Broadway
12.2006 - 03.2016

Associate of Science - Biological Sciences

Touro University

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