SANAA LYNN
Customer Service Representative
Cincinnati
Summary
Personal and conscientious professional with 2+ years in the customer service and hospitality industry. Motivated to maintain customer satisfaction and contribute to company success. Proficient in utilizing independent decision-making skills and sound judgment to positively impact company outcomes. Dedicated to applying training, monitoring, and moral-building abilities to enhance employee engagement and boost performance
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
RDI
08.2024 - Current
- Addressed customer complaints and inquiries promptly, courteously, and efficiently
- Exhibited outstanding verbal and written communication skills to effectively assist customers via outbound calls, email, and chat support
- Assigned packages to carriers according to designated routes and location, managed scheduled routes
- Analyzed customer payment patterns, detailed invoices and rates, communicated product changes, and processed invoice adjustments to ensure accuracy and satisfaction
- Effectively retained customers who intended to cancel services by employing targeted retention strategies and tailored offers thereby, boosting customer satisfaction and reducing churn
- Engaged in meetings with executives and C-suite personnel to discuss business improvements, analyze consumer trends, and provide insights for strategic decision-making
- Provided technical assistance and resolved software-related issues encountered by customers
Sales Associate
Dick's Sporting Goods
06.2020 - 09.2024
- Exceeded monthly sales targets by an average of 15% through effective product knowledge and personalized customer interactions
- Increased average daily sales by 20% through proactive upselling and cross-selling techniques
- Effectively engaged with over 20 customers per day to build rapport and foster loyalty
- Generating over 100 leads daily
Membership/Marketing Director
Esporta Fitness
05.2023 - 11.2023
- Developed and implemented a strategic membership growth plan resulting in a 15% increase in new member acquisition within the first year
- Generating over 100 leads daily
- Answering 130 inbound calls while maintaining customer accounts upon request
- Placed 150 outbound customer satisfaction calls
- Negotiated sales promotions to over 50 customers per day
- Monitored the online presence of the company's brand to promote sales
Social Media/Marketing Coordinator Intern
Luxe Blvd LLC Social Media
05.2021 - 01.2022
- Designed and implemented social media strategies to align with business goals while increasing brand awareness and engagement
- Utilized Microsoft and web design applications to create campaigns
- Collaborated with team members to devise new user-friendly strategies, resulting in a 20% growth in followers and a 15% increase in website traffic
Cashier/Server
Lasorsa's Pizzeria
08.2018 - 05.2020
- Demonstrated strong multitasking abilities by managing multiple orders and coordinating seating arrangements for customers
- Reduced server downtime by 30% through proactive monitoring and preventive maintenance strategies
- Trained new hires on cash handling procedures and customer service protocols to uphold company policies and procedures
- Streamlined guest check-in process for improved efficiency and improved waiting times
Education
Bachelors of Arts -
Heidelberg University
Skills
- Microsoft Word
- PowerPoint
- Excel
- Adobe Applications
- Customer Relations
- Problem-Solving
- Product Knowledge
- POS systems
Accomplishments
- Graduated Cum Laude
- Top 3 Seller of District
- Perfect Attendance Award
Timeline
Customer Service Representative
RDI
08.2024 - Current
Membership/Marketing Director
Esporta Fitness
05.2023 - 11.2023
Social Media/Marketing Coordinator Intern
Luxe Blvd LLC Social Media
05.2021 - 01.2022
Sales Associate
Dick's Sporting Goods
06.2020 - 09.2024
Cashier/Server
Lasorsa's Pizzeria
08.2018 - 05.2020
Bachelors of Arts -
Heidelberg University
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