Sanaa Meliani
Brooklyn,NY
Summary
Organized and motivated person eager to apply time management and organizational skills in various environments.
Hardworking employee with multitasking abilities.
Overview
21
21
years of professional experience
Work History
Restaurant Waiter
Benno Restaurant French
New York, NY
12.2018 - 03.2020
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked server areas with supplies before, during and after shifts.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Call Center Supervisor
Data Base Factory Maroc
Casablanca , Casablanca
03.2005 - 09.2012
- Maintained strong call control and quickly worked through scripts to address problems.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Collaborated with other departments to develop solutions for customer needs.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assigned tasks to agents based on their skillset and availability.
Call Center Sales Representative
Bouygues Telecom Call Center
Casablanca , Casablanca
12.2001 - 01.2005
- Handled escalated customer service issues professionally and efficiently.
- Networked to build client base and promote products to new and existing clients.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented sales call data in company software.
Hotel Reservation Specialist
Hotel Royal Mansour
Casablanca, Casablanca
02.1999 - 10.2001
- Input and confirmed reservations for guests.
- Handled multiple tasks simultaneously with excellent organizational skills.
- Cross-checked daily reservations against expected arrivals to ensure accuracy of data entry into the system.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
Education
Some College (No Degree) - Diagnosis Coding Using ICD-10-CM
Center For Medicare And Medicaid Services
Baltimore, MD01-2024
Certified Professional Coder -
AAPC
Salt Lake City, UT12-2023
Some College (No Degree) - Medical Billing And Coding Specialist Program
Kingsborough Community College of The City University of New York
Brooklyn, NY07-2023
Certified Billing And Coding Specialist -
National Healthcareer Association
New York, NY07-2023
Advanced Medical Coding Program -
E3 Online Academy
New York, NY06-2023
English Language Immersion Class - Department of Continuing Education
Kingsborough Community College of The City University of New York
Brooklyn, NY12-2022
Associate Degree in Production And Sales Techniques - Tourism Marketing
International Institute of Tourism
Tangier 06-1998
Skills
- Positive and Professional
- Regulatory Compliance
- Relationship Management
- Performance Improvement
- Problem-Solving Skills
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Benno Restaurant French
12.2018 - 03.2020
Call Center Supervisor
Data Base Factory Maroc
03.2005 - 09.2012
Call Center Sales Representative
Bouygues Telecom Call Center
12.2001 - 01.2005
Hotel Reservation Specialist
Hotel Royal Mansour
02.1999 - 10.2001
Some College (No Degree) - Diagnosis Coding Using ICD-10-CM
Center For Medicare And Medicaid Services
Certified Professional Coder -
AAPC
Some College (No Degree) - Medical Billing And Coding Specialist Program
Kingsborough Community College of The City University of New York
Certified Billing And Coding Specialist -
National Healthcareer Association
Advanced Medical Coding Program -
E3 Online Academy
English Language Immersion Class - Department of Continuing Education
Kingsborough Community College of The City University of New York
Associate Degree in Production And Sales Techniques - Tourism Marketing
International Institute of Tourism