Sanaa Small

Assisted customers with debit card inquiries regarding disputes, balance transfers, fund management, account closures, and demographic updates. Supported customer service operations by handling incoming calls related to debit card member services. Facilitated the resolution of customer issues related to account management and transactions.

• Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally.
• Established positive relationships with customers through friendly conversation.
• Managed multiple simultaneous conversations in an organized fashion.
• Employed active listening techniques to accurately assess customer needs and provide appropriate solutions.

• Assisting member with making payments, benefits questions, and prescriptions
• Worked for CVS Caremark
• Developed excellent customer service skills while managing patient accounts and responding to inquiries.
• Assisted patients with insurance claim forms by verifying coverage details and submitting documentation accurately.

• Assisting member with account information, depositing checks, and answering general questions about account
• Worked for Bank of America
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Assisting members with making a payment, benefits, and general questions about policy
• Worked for Blue Shield of California
• Conducted regular follow-up calls with clients to ensure satisfaction with services received.
• Demonstrated expertise in healthcare regulations and medical terminology by providing accurate information to customers.

• Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
• Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Developed a sales team with a 100% retention rate
• Increased sales by 100% from the previous year
• Utilized persuasive communication techniques to close deals quickly and efficiently.
• Managed customer accounts by providing accurate information on product availability and pricing.