Summary
Overview
Work History
Education
Skills
Certification
OTHER INVOLVEMENTS
Languages
Technical Skills
Accomplishments
Timeline
Generic

Sana A. Khan

Doha,

Summary

Professional with 10+ years in insurance and risk management, currently handling insurance operations at Qatar Airways. Successfully managed cross-functional projects, engaging diverse stakeholders, streamlining processes, and delivering reports.

Lean Six Sigma certified (live project), improved stakeholder response time by 41%.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Analyst

Qatar Airways
05.2022 - Current
  • Ensure all Qatar Airway Group’s Non-Aviation insurance policies remain in full force and effect.
  • Lead coordination between internal stakeholders and insurance providers for end-to-end management of global insurance policies, database for hotels insurance including contract compliance and data reconciliation.
  • Manage premium budgeting and reporting across Aviation and Non-Aviation insurance verticals, with emphasis on accuracy, timely approvals, and executive reporting.
  • Designed and maintained a central insurance database, enabling transparent performance tracking and simplifying renewal processes.
  • Accountable to arrange monthly and annual risk data for reconciliation and adjustment of premiums within the agreed timelines.

Techincal Leader

Marsh and McLennan Companies
09.2017 - 05.2022
  • Directed end-to-end insurance placement, negotiation, and policy issuance for corporate clients, ensuring risk data accuracy and adherence to regulatory requirements.
  • Led process migration initiatives from Australia to India, contributing to operational efficiency and cost optimization.
  • Conducted quality control for policy issuance, client documentation, and mid-term adjustments.
  • Mentored team members and assisted brokers on complex placements, documentation, and client service delivery.

Senior Associate

Willis Towers Watson
02.2015 - 06.2017
  • Support the brokers in quality checking policy documents on behalf of clients and issuance of the same to the clients within the framed timelines.
  • Support the end to end client service delivery, adhering to standardized policies, procedures and service standards for allocated tasks and activity. Conducting quality checks and query resolution.

Education

Masters of Commerce -

University of Mumbai
05-2017

Bachelor of Management Studies -

University of Mumbai
04-2014

Skills

  • Stakeholder Management
  • Communication & Coordination
  • Process Improvement
  • Project Management
  • Critical Thinking
  • Problem Solving
  • Initiative and Ownership
  • Collaboration and Teamwork
  • Attention to detail
  • Team Handling

Certification

  • Licentiate - Insurance Institute of India
  • Lean Six Sigma Yellow Belt - Qatar Airways
  • Process Improvement Foundations - NASBA

OTHER INVOLVEMENTS

Member, Qatar Airways Special Assistance Team (Crisis/ Emergency Support)

Languages

English
Fluent
Hindi
Native

Technical Skills

  • Project and Workflow Tools - JIRA, Clarizen, Skelta BPM, M360, PPS, JBS.
  • Process Methodologies - Lean Six Sigma Yellow Belt (Certified) - Live Project
  • Reporting and Data Analysis - MS excel (Pivot Tables, VLOOKUP, Data Validation)
  • Documentation - MS Office, SOP Creation, Process Flow Charts
  • Tech Adaptability - Quick to learn and navigate new tools

Accomplishments

  • Led successful migration of processes from Ireland and Australia to India, optimizing workflow efficiency at Willis Towers Watson and Marsh respectively.
  • Winner of 'Value Ambassador of the Year' and multiple performance awards at Marsh.
  • Certified Lean Six Sigma Yellow Belt by Qatar Airways - Collaborated with 23 Stakeholders, 68 Forms and 71 Communication Streams and achieved reduction in TAT by 70 days to 30 days.

Timeline

Insurance Analyst

Qatar Airways
05.2022 - Current

Techincal Leader

Marsh and McLennan Companies
09.2017 - 05.2022

Senior Associate

Willis Towers Watson
02.2015 - 06.2017

Masters of Commerce -

University of Mumbai

Bachelor of Management Studies -

University of Mumbai

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