Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Sanae Nichelson

New York,NY

Summary

Professional restaurant server with 3 years of experience handling guest relations and working on/with teams to deliver exceptional customer service. Possesses a comprehensive understanding of dining service protocol and customer needs, employing strong communication skills and problem solving abilities to ensure smooth service, restaurant efficiency, and customer satisfaction. Demonstrates professionalism, leadership, adaptability and reliability necessary to flourish in a fast-paced and collaborative, customer-centered environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head Server/Hostess

SAN MARZANO
05.2023 - Current
  • Kindly greeted and sat people, set reservations and bussed and reset tables with urgency, keeping server needs in mind and an eye on incoming and future reservations.
  • Charted reservations on paper with great care, patience and attention to detail, being extremely mindful of overbooking, over seating and reservation overlap, and often accommodating 250+ heads.
  • Trained all new hosts.
  • Was quickly promoted to serving position and maintained standard of excellent service while taking orders, explaining prix fixe menu, making drinks and communicating with FOH/BOH team to guarantee smooth service.
  • Demonstrated a comprehensive understanding of menus in order to provide descriptions and customer recommendations.
  • Consistently produced high sales and cut into lengthy waitlists by consciously turning tables, maintaining excellent service and ensuring customer care in a loud, crowded setting.
  • Handled large sections and high volume regularly, keeping calm and collected in a fast paced, loud, hectic and stressful environment
  • Consistently worked busiest shifts and handled large reservations (20-40 people regularly).
  • Maintained excellent customer service and demonstrated reliability with heightened responsibility after promotion to head server.
  • Relayed messages between management, ownership, and FOH/BOH, trained all new members of serving staff, oversaw individual/collective side work and picked up slack to ensure smooth service.
  • Supported staff by keeping calm, answering questions, adapting and problem-solving, performing managerial tasks and demonstrating general dependability.
  • Was a consistent top-earner and held the title of highest sales in the restaurant for eight consecutive months, bringing in anywhere from 35-40k monthly.

Hostess

The Half Pint
03.2023 - 08.2023
  • Greeted and sat reservations and walk-ins, assigning them where their needs will be best met
  • Updated seating and confirmed reservations on Resy
  • Answered and monitored phone calls
  • Assisted with bussing and arranging tables
  • Communicated with servers and bartenders to ensure that they were aware of arriving and incoming parties
  • Politely but firmly manned the door, having to deny entry when we were at capacity or when someone was too inebriated
  • Assigned and organized large reservations to corresponding sections of the bar depending on party size/event; strategically organized reservations of 50-150 people regularly
  • Supervised open bars and other events and communicated with bouncers and managers when situations would get out of hand
  • Provided excellent customer service while remaining firm and calm in a fast paced, stressful environment

Crew Member/Server

ICHIRAN USA., INC
05.2022 - 12.2022
  • Alternated from the front and back of house, working every position from Maitre D' to serving and bussing as well as preparing food, drinks and delivery orders in the kitchen
  • As Maitre D' I welcomed new customers, either seating them or taking their information down for our waitlist, and communicated with coworkers to get customers seated as quickly as possible
  • Managed lines of 50+ people regularly
  • As a server, I communicated with our Maitre D' to seat customers as quickly as possible, bussing and seating tables with urgency
  • Took customer orders, ran ramen, drinks, appetizers and toppings out from the kitchen and checked customers out when they were ready for the bill
  • Provided excellent customer service while also upholding Ichiran's promises to minimally disturb customers and deliver their food nearly instantaneously
  • In the kitchen, I prepared toppings, drinks and appetizers
  • I also prepared delivery orders and washed dishes if necessary
  • Set bowls of ramen and finished preparing them at the Set and Shiage station of the kitchen, also preparing soup and boiling noodles in the Menage station of the kitchen
  • Opened and closed the restaurant regularly

Licensed Real Estate Agent

SPiRALNY
11.2021 - 04.2022
  • Worked around the clock to generate leads and acquire clients, qualify them, develop and nurture a good relationship with them and show them an array of options until we found their perfect apartment
  • Mediated communications between the leasing office and/or landlord, listing agents and my clients to make sure they had all of their paperwork to apply and get approved
  • Worked with countless landlords, developing relationships with them and advertising their properties to generate clients/potential applicants
  • Showed numerous apartments to numerous clients daily, sometimes scheduling more than twenty-five showings a day
  • Work with a sense of urgency and was accessible 24/7 so not to miss anything important from clients, other agents, landlords or leasing offices
  • Developed a deep understanding of the market in order to provide excellent and efficient service to my clients
  • Often worked from the office and sometimes from home, but I worked all over the city, mostly on foot, meeting multiple clients and showing them several apartments a day until we found the right fit for them

Licensed Real Estate Agent

Union Square Property Management
07.2021 - 11.2021
  • Worked under the supervision of a seasoned agent who showed me the ropes and supervised my deals
  • Met with clients 5-6 days a week typically (but worked around the clock) showing apartments, working with both my company's exclusive listings and that of the free market
  • Worked most of the day responding to clients, informing myself about new units on the market, pursuing leads, filling up my schedule with showings and closing deals
  • Used my knowledge of the market and learned my clients' particular needs in order to present to them a range of apartments that met those needs, adjusting as we attend showings together to narrow down our search
  • Was available at all times to my clients and to leasing agents and property managers all over Manhattan to ensure I was doing everything I could to find my client's perfect apartment and close deals quickly given the speedy and competitive nature of apartment hunting in NYC
  • Stayed disciplined and persistent during slower seasons, reaching out to clients and keeping an eye on the market and making sure to fill my time with advertising, showing, seeking new clients and nurturing old ones

Private Tutor

04.2020 - 06.2020
  • Met with multiple 7-9 year-old students and their parents on Zoom on school days to review lesson plans and assist with assignments during the transition to remote learning in the first few months of the pandemic
  • Served as a virtual tutor/caretaker for the students, reviewing lessons provided by their teachers and helping them stay focused on online assignments
  • Caught numerous students up on homework and projects that were assigned while many of them were inhibited from participating fully during the abrupt transition to virtual learning
  • Saw the students through the end of the school year, having created a model for learning on Zoom that we came to collaboratively and that met their family's and their particular needs during an uncertain and stressful time

Dog Walker/Pet Sitter

Swifto Dog Walking
10.2019 - 04.2020
  • Cared for 20-25 dogs (and the occasional cat) a week, walking, feeding and cleaning up after them as well as administering medication if need be
  • Built a substantial, consistent schedule around classes and other obligations, with room to pick up sporadic walks on weekends
  • Carefully followed owners instructions during pick-up, walks, drop-off and when feeding and administering medication
  • Set a great impression on owners by adapting to their particular needs and gathered an extensive client list, walked many clients' dogs multiple times a week and developed a consistent and caring relationship with both owners and dogs
  • Kept a positive attitude and maintained high energy in a heavily active position where job locations were often scattered around the city

Cashier/Customer Service

Chipotle Mexican Grill
09.2018 - 03.2019
  • Alternated between cooking, working on the line and handling transactions, working as a team to enhance and expedite customer experience and often hopping from role to role, adapting on a whim during service
  • Followed safe food handling protocol in the kitchen when using knives and handling and storing meat, fresh produce and other ingredients
  • Communicated with customers, kindly but efficiently moving them along the line while assembling their meal
  • Communicated with the kitchen when items were running low and communicated with the register about orders
  • When working the register, handled cash and card transactions, bagged orders, cleaned public spaces and bathrooms and counted and reported cash at the end of every shift
  • Deep cleaned the front and back of house every night
  • Demonstrated excellent customer service in a fast-paced, busy location

Education

Bachelors - Sociology

The New School
New York, NY
01.2024

Skills

  • Restaurant experience
  • Food service
  • Customer service
  • Hospitality
  • POS
  • Serving
  • Multitasking skills
  • Cash handling
  • Exceptional communication
  • Training employees

Certification

Real Estate License, 01/01/21, 01/01/23

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Head Server/Hostess

SAN MARZANO
05.2023 - Current

Hostess

The Half Pint
03.2023 - 08.2023

Crew Member/Server

ICHIRAN USA., INC
05.2022 - 12.2022

Licensed Real Estate Agent

SPiRALNY
11.2021 - 04.2022

Licensed Real Estate Agent

Union Square Property Management
07.2021 - 11.2021

Private Tutor

04.2020 - 06.2020

Dog Walker/Pet Sitter

Swifto Dog Walking
10.2019 - 04.2020

Cashier/Customer Service

Chipotle Mexican Grill
09.2018 - 03.2019

Bachelors - Sociology

The New School

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Sanae Nichelson