Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Certification
Timeline
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SANAM KORDBACHEH MOLAEI

Aliso Viejo,CA

Summary

With over a decade of customer service experience, I’ve built a career rooted in leadership, trust, and efficiency. I’ve managed teams, solved complex problems, and created environments where both employees and customers feel heard, respected, and valued. My passion lies in creating order from chaos.
Now, as I transition into the legal field, I’m bringing that same mindset with me, along with the ability to stay composed under pressure, communicate clearly, and juggle multiple responsibilities with care and precision.

Currently enrolled in the Paralegal Studies program at Santa Ana College, I’m eager to support attorneys, legal teams, and clients with the same dedication and thoughtfulness that defined my leadership roles in retail. Whether I’m supporting a team or working independently, I lead with empathy, curiosity, and a strong work ethic. I strongly believe in leaving it better than how you found it, no matter what the job is.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Executive administrative assistant

Sherry Luxury
01.2022 - Current
  • Oversaw daily salon operations, including appointment scheduling, customer service, and staff management.
  • Boosted annual sales by 21% through targeted outreach and retention strategies.
  • Implemented systems to streamline workflow and enhance efficiency and customer satisfaction.
  • Maintained accurate financial records for all salon transactions.
  • Created monthly reports tracking progress towards ownership goals.
  • Negotiated contracts with vendors for essential supplies and equipment.
  • Quickly resolved customer issues in alignment with service standards.

Department Manager

Nordstrom
04.2013 - 07.2021
  • Promoted to management within one year after achieving Pace Setter, the highest sales volume in the store.
  • Developed strong client relationships through meticulous tracking and personalized service.
  • Managed five departments across four locations, overseeing scheduling, payroll, budgeting, training, and recruiting.
  • Selected in 2019 to pilot a new management role, collaborating with HR on labor law compliance.
  • Authored operational blueprint for management role, adopted companywide.
  • Acted as primary liaison with Risk Management, HR, and legal teams for associate claims.
  • Ensured accurate documentation and preparedness for potential litigation.
  • Recognized as Regional Manager of the Quarter (2021) after driving 30% sales growth and the highest customer retention rate.

Assistant Manager

Lorna Jane
05.2011 - 07.2013
  • Selected to support the successful opening of the Irvine location and assist with the Mission Viejo store launch based on performance.
  • Led a team of approximately 20 associates, collaborating with the Store Manager on scheduling and daily operations.
  • Established operational standards to enhance team performance and client experience during rapid growth phases.
  • Created reports on sales trends, inventory levels, and financial data.

Education

Associate of Arts - Paralegal Studies

Santa Ana College
Santa Ana
01.2026

Skills

  • Time management
  • Conflict resolution
  • Court filing
  • Exceptional writing
  • MS Office proficiency
  • Legal proceedings expertise
  • Legal research
  • Editing and proofreading
  • Drafting legal documents
  • Team collaboration
  • Discovery management
  • Effective communication
  • Multitasking efficiency
  • Legal terminology knowledge
  • Civil and criminal law expertise
  • Detail orientation
  • Critical thinking

Activities

  • Clean Slate Clinic, Santa Ana, CA, 05/01/25, 05/01/25, Support attorneys and legal experts assist those who are seeking a fresh start and improved opportunities for employment by petitioning for their convictions to be dismissed.
  • Flex team management role pilot, Nordstrom 2019. Selected to take on a newly created role within the company involving recruiting and developing a newly hired team of 20 to support all throughout the store as well as the million dollar stylists within the store.

Accomplishments

Regional manager of the quarter 2021

Certification

Basics of immigration law: Certificate of completion

Timeline

Executive administrative assistant

Sherry Luxury
01.2022 - Current

Department Manager

Nordstrom
04.2013 - 07.2021

Assistant Manager

Lorna Jane
05.2011 - 07.2013

Associate of Arts - Paralegal Studies

Santa Ana College
SANAM KORDBACHEH MOLAEI