Sanamu Ross

Analyze patient encounters to help ensure accurate billing coding and documentation.

Assist with customer phones calls

Assist other coworkers with issues as part of a internal team.

Assure encounters are accurate for any release of information requests.

Contact providers for suspension documentation

I was responsible for entering birth certificates and sending them to the state.

Continuously updates my skills and keeps up to date on required annual training

My productivity was consistently at or above 95%.

• Supervised front office operations and ensured smooth guest check-in processes.
• Trained and mentored front desk staff on customer service best practices.
• Managed scheduling and staffing for optimal front office coverage.
• Covered certain General Manager duties when the owner was in the hiring process.
• Covered certain duties for the current General Manager
• Resolved guest inquiries and concerns efficiently and professionally.
• Implemented standard operating procedures to enhance guest experience.
• Coordinated communication between departments for guest requests and services.
• Handled customer complaints in a professional manner.
• Coordinated with other departments to ensure smooth operations.
• Monitored guest check-in and check-out procedures.
• Implemented policies and procedures related to the front office operations.
• Supervised front office staff, including hiring and training new employees.
• Ensured proper customer service standards were met.
• Managed inventory levels of supplies, equipment, and services used by the front office team.
• Responded promptly to inquiries from guests or potential customers via phone or email.
• Maintained accurate records of all guests' bookings and payments.
• Performed miscellaneous job-related duties as assigned by management personnel .
• Completed employee evaluations and created plans to reward or enhance performance.
• Kept close eye on front desk to promptly address and resolve issues.
• Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
• Prepared reports on occupancy rates, revenue targets, and other performance metrics.
• Scheduled staff shifts and assigned duties as needed.
• Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
• Developed strategies to improve customer satisfaction levels.
• Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Monitored office inventory to maintain supply levels.