Sanamu Ross

Analyze patient encounters to help ensure accurate billing coding and documentation.

Assist with customer phones calls

Assist other coworkers with issues as part of a internal team.

Assure encounters are accurate for any release of information requests.

Contact providers for suspension documentation

I was responsible for entering birth certificates and sending them to the state.

Continuously updates my skills and keeps up to date on required annual training

• Supervised front office operations and ensured smooth guest check-in processes.
• Trained and mentored front desk staff on customer service best practices.
• Managed scheduling and staffing for optimal front office coverage.
• Covered certain General Manager duties when the owner was in the hiring process.
• Covered certain duties for the current General Manager
• Resolved guest inquiries and concerns efficiently and professionally.
• Implemented standard operating procedures to enhance guest experience.
• Coordinated communication between departments for guest requests and services.
• Handled customer complaints in a professional manner.
• Coordinated with other departments to ensure smooth operations.
• Monitored guest check-in and check-out procedures.
• Implemented policies and procedures related to the front office operations.
• Supervised front office staff, including hiring and training new employees.
• Ensured proper customer service standards were met.
• Managed inventory levels of supplies, equipment, and services used by the front office team.
• Responded promptly to inquiries from guests or potential customers via phone or email.
• Maintained accurate records of all guests' bookings and payments.
• Performed miscellaneous job-related duties as assigned by management personnel .
• Completed employee evaluations and created plans to reward or enhance performance.
• Kept close eye on front desk to promptly address and resolve issues.
• Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
• Prepared reports on occupancy rates, revenue targets, and other performance metrics.
• Scheduled staff shifts and assigned duties as needed.
• Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
• Developed strategies to improve customer satisfaction levels.
• Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Monitored office inventory to maintain supply levels.