Sanay Gayle
Windsor,Connecticut
Overview
2
2
years of professional experience
Summary
Dynamic Customer Service Representative with a proven track record at Tiles R Us, excelling in problem resolution and active listening. Enhanced customer satisfaction by effectively handling complaints and streamlining order processes. Leveraged critical thinking to adapt to peak demands, ensuring a seamless user experience and fostering team collaboration.
Timeline
Customer Service Representative
Tiles R Us
02.2023 - 01.2025
Business Administration
BB Coke High School
Work History
Customer Service Representative
Tiles R Us
02.2023 - 01.2025
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints effectively, ensuring resolution and satisfaction.
- Collaborated with team members to improve service processes and efficiency.
- Maintained product knowledge to offer informed recommendations to customers.
- Processed orders and returns accurately while adhering to company policies.
- Adapted quickly to changing customer needs and expectations during peak periods.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Business Administration
BB Coke High School
Jamaica, WI06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
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