Sanaya Weatherhead
North Brunswick
Summary
Dedicated professional with proven success in delivering exceptional customer service in dynamic environments. Expertise in managing support program operations through efficient document management and resource coordination. Strong relationship-building skills and strategic planning capabilities enhance team performance and service outreach. Experienced in high-volume office settings with robust regulatory knowledge and multitasking abilities, complemented by proficiency in Microsoft applications.
Overview
1
1
Language
9
9
years of professional experience
Work History
Concessionist
Regal Cinemas
North Brunswick
01.2025 - Current
- Provided excellent customer service by being friendly and courteous towards all guests.
- Handled transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient service during peak hours.
- Addressed customer complaints to improve overall satisfaction and foster positive guest experiences.
- Monitored inventory levels, ensuring timely replenishment to maintain stock availability.
- Maintained compliance with health regulations in food handling, promoting a safe dining environment.
- Enforced health and safety regulations in food preparation areas.
- Trained new employees on proper use of equipment and customer service techniques.
Youth Leader
Friends of Crown Heights
12.2022 - 07.2024
- Guided young children through STEM activities and lessons to enhance learning.
- Facilitated workshops to develop leadership skills among participants.
- Mentored young individuals to foster personal and social development.
- Supervised youth during field trips to ensure safety and foster engagement.
- Organized community events to engage and empower local youth.
- Built relationships with parents through active participation in activities and regular communication.
Food service
Cookie House Kings Plaza
03.2021 - 08.2023
- Prepared and served food items following safety and sanitation standards.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Oversaw inventory and replenished supplies during shifts, ensuring uninterrupted service.
- Provided excellent customer service, addressing inquiries and dietary needs.
- Trained new staff on food handling procedures and operational guidelines, improving team compliance with safety standards.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Sales Lead
Journeys Kidz
06.2021 - 11.2022
- Pitched products and marketing strategies to drive sales
- Training and developing workers within the store
- Provided friendly customer service in a retail environment
- Identified and resolved customer issues promptly
- Resolved customer disputes to ensure satisfaction and loyalty
- Balanced operational tasks and sales responsibilities efficiently
- Accurately operating POS systems, cash handling, SOS orders, refunds and exchanges, bulk counts/store audits.
- Maintaining an organized stockroom and store display
- Performed stock management tasks to maintain inventory levels
- Managed inventory levels and organized merchandise displays effectively.
- Conducted staff meetings to align team goals and improve communication
Advocate
AP for all, Erasmus High School
09.2020 - 03.2020
- Advocated for equitable access to quality education and advanced coursework for high school students.
- Partnered with educators to ensure adherence to educational laws and regulations.
- Communicated ideas effectively to persuade audiences in various settings.
- Proposed innovative ideas and solutions that increased team effectiveness and improved project outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary
Erasmus High School
02.2019 - 03.2020
- Coordinated communication among teachers, students, and parents to facilitate timely information exchange.
- Handled incoming phone calls and directed inquiries to appropriate staff, improving response times.
- Processed incoming correspondence and directed inquiries to appropriate staff.
- Managed daily office operations and organized filing systems to ensure efficient access to documents.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Teacher’s aide
Erasmus High School
10.2017 - 03.2020
- Provided individualized attention and guidance to support students with learning challenges, fostering their academic growth.
- Assisted teachers with lesson preparation and classroom management tasks.
- Engaged students in interactive dialogue about challenging concepts to enhance their critical thinking skills.
- Organized group study sessions to promote collaborative learning among peers.
- Organized classroom materials and resources for effective teaching activities.
- Built positive relationships with students and faculty, contributing to a supportive and collaborative school environment.
Summer Camp Counselor
SYEP, P.S 162
Brooklyn
07.2018 - 08.2018
- Supervised daily activities for children in a safe and engaging environment.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Developed creative arts and crafts projects to stimulate camper creativity and expression.
- Monitored camper behavior and resolved conflicts to maintain a positive atmosphere.
- Resolved conflicts between campers using effective communication strategies.
- Assisted with meal preparation and ensured adherence to dietary restrictions.
Cleaning Assistant
SYEP, P.S 193
Brooklyn
07.2017 - 08.2017
- Maintained cleanliness in classrooms and common areas throughout the school.
- Collaborated with team members to uphold hygiene standards daily.
- Ensured proper disposal of waste and recycling materials efficiently.
- Reported maintenance issues to management for prompt resolution.
- Efficiently managed time between multiple tasks throughout the day.
Education
Associates degree - Psychology
Borough of Manhattan Community College
Manhattan, MT06-2022
Advanced Regents Diploma -
High School For Service And Learning, Erasmus Hall Campus
Brooklyn, NY06-2020
Skills
- Cash handling expertise
- Customer service
- Inventory management
- Document preparation
- Microsoft Office
- Quick decision making
- Problem solving
- Multitasking ability
- Time management
- Event coordination
- On-the-job training
- Team collaboration
- Team support
- Flexibility
- Adaptability
- Communication skills
- Listening comprehension
- Empathy and emotional intelligence
- Positive attitude
- Product promotion
Languages
English
Native/ Bilingual
Accomplishments
- Dean's list
- Perfect Attendance
- Honor Roll
- 100 hours of Community Service Seal
- National Beta member
- Advanced Regents Diploma
Affiliations
- Volunteer Work
- Athletism
Timeline
Concessionist
Regal Cinemas
01.2025 - Current
Youth Leader
Friends of Crown Heights
12.2022 - 07.2024
Sales Lead
Journeys Kidz
06.2021 - 11.2022
Food service
Cookie House Kings Plaza
03.2021 - 08.2023
Advocate
AP for all, Erasmus High School
09.2020 - 03.2020
Secretary
Erasmus High School
02.2019 - 03.2020
Summer Camp Counselor
SYEP, P.S 162
07.2018 - 08.2018
Teacher’s aide
Erasmus High School
10.2017 - 03.2020
Cleaning Assistant
SYEP, P.S 193
07.2017 - 08.2017
Associates degree - Psychology
Borough of Manhattan Community College
Advanced Regents Diploma -
High School For Service And Learning, Erasmus Hall Campus