Cody Smith

Concessionist

Regal Cinemas

01.2019 - Current

Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
Provided engaging, hospitable service to guests in theater.
Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.
Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
Streamlined concession operations by implementing efficient workflows for food preparation and order fulfillment.
Prepared high-quality food items in accordance with established recipes, ensuring consistency across all orders.
Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
Collaborated with team members to develop and execute special promotions for specific events, boosting sales and customer engagement.
Increased sales through upselling techniques and offering promotions on various food items and beverages.
Worked efficiently under pressure, consistently meeting the needs of customers during peak times and special events.
Adapted quickly to menu changes or promotional offerings, ensuring customers were well-informed about new items or discounts available.
Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
Utilized strong communication skills to effectively interact with colleagues, supervisors, and customers, fostering a positive work environment.
Mentored new employees to provide training on proper execution of job responsibilities.
Accurately operated cash register to process customer payments.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Trained [Number] new employees and volunteers to operate cash register and properly prepare food.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Contributed to an increase in return customers due to exceptional customer service experiences provided consistently.
Collaborated with team members to maintain an organized workspace and quickly address any customer concerns or issues that arose.
Assisted in the training of new concession staff, contributing to a cohesive team environment.
Handled cash transactions accurately, balancing cash drawers at the end of each shift without discrepancies.
Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.
Transported supplies and stock to replenish items to streamline operations.
Maintained clean, organized workspace according to operational standards.
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Prepped food items for later use to save staff time during busy hours.
Cleaning Theaters in between showtimes to maintain cleanliness for customers

Summary

Overview

Work History

Concessionist

Education

Associate of Arts - Liberal Arts And Sciences

Skills

Timeline

Concessionist

Associate of Arts - Liberal Arts And Sciences

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