SANDEEP NAIR
Frederick,MD
Summary
Conscientious and tenacious Scrum Master with a focus on maximizing business value through high-velocity team performance. Known for unwavering commitment to continuous improvement and expertly navigating complex Agile environments. Demonstrates proficiency in coaching and mentoring to foster a harmonious Agile team culture where individuals thrive and produce their best work. Advanced emotional intelligence enables effective influence and collaboration with cross-functional team members, leveraging diverse expertise to solve complex business challenges while optimizing resources. Committed to driving efficiency, reducing costs, and saving time, brings a combination of technical expertise and interpersonal skills to deliver impactful outcomes in Agile environments.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
SCRUM MASTER & SENIOR SYSTEMS ANALYST
Erickson Senior Living
02.2018 - Current
- Maximized velocity of technical teams as Scrum Master for up to 10 people, running daily sprint planning, stand-ups, sprint demos, and retrospectives
- Led and coached teams in system integrations and enhancements for MyUnity clinical and billing application processing $800M+ monthly
- Worked with multi-disciplinary decision makers, system owners, and end-users to define business requirements, solve problems, and continuously improve efficiency
- Harnessed coaching and motivational skills to overhaul under-performing Scrum team, fashioning it into an invested, agile, and self-organized team by coaching individual team members
- Facilitated daily stand-ups, retrospectives, backlog grooming sessions, and sprint reviews for multiple Agile teams, ensuring effective communication and collaboration between team members and stakeholders, resulting in improved productivity and higher quality deliverables
- Proactively identified and resolved technical impediments by collaborating with development team, stakeholders, and technical resources, ensuring uninterrupted progress and timely delivery of software releases
- Led Scrum team in smooth, interruption-free migration of company-wide system—myUnity—from on-premises to cloud environment with arduous documentation, testing, and resource allocation, resulting in full business continuity of patient care and billing for thousands of users country-wide
- Resolved severe and recurring financial application issue that was negatively impacting business operations and customers by leveraging people skills to gain needed resources for resolution
- Slashed 20% in costs monthly by pioneering team to design, automate, and support a business solution for the external one that was no longer being supported.
SYSTEMS ANALYST
ERICKSON SENIOR LIVING
02.2014 - 02.2018
- Directed planning, design, development, testing, and deployment of internal systems, and application enhancements for the organizational clinical system of record
- Maximized system efficiency by developing strategies for improvement
- Trained and mentored end-users on new or modified systems
- Coordinated with multiple internal business groups to design and implement a solution that allowed Home Health staff to document services remotely from company network
- Slashed time-to-resolution 50% for performance issues in myUnity operating system, solving problems with effective business rapport to motivate internal collaboration and resource assistance.
ASSOCIATE SYSTEMS ANALYST
01.2012
- Created systems models, specifications, diagrams, and charts to visually document system set up
- Provided Tier 2 support and troubleshooting for business applications
- Piloted new wound documentation application by working with internal clinical staff to define requirements and external contractors to develop a tool that integrated with existing clinical software
- Cut inefficiencies and increased productivity up to 50% by documenting resolution processes and training Service Desk team on process changes.
Education
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
2021
Skills
- Agile Methodology
- Servant Leadership
- Backlog Management
- JIRA Administration
- Scrum Methodology
- Software Development Lifecycle
- Change/Release Management
- Mentoring & Training
- SQL
- AWS
Certification
Certified Scrum Master
Scaled Agile Framework (SAFe) Scrum Master, Certified
Scrum Product Owner
AWS Certified Cloud Practitioner
Timeline
SCRUM MASTER & SENIOR SYSTEMS ANALYST
Erickson Senior Living
02.2018 - Current
SYSTEMS ANALYST
ERICKSON SENIOR LIVING
02.2014 - 02.2018
ASSOCIATE SYSTEMS ANALYST
01.2012
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
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