Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Monitoring Administrator
Georgia State University
03.2025 - Current
I monitor the cameras within the monitoring center for all gsu students, staff, and the faculty members on campus.
I make sure that all students, staff, and faculty are safe while they are at work or walking around the campus.
Every 15 minutes I log information into a system to keep a record of each area on campus and of what is occurring. If anyone is unsafe or in need of assistance, I contact the Georgia State Police Department.
We are inter-connected with the dispatch department on campus, which allows us to call them immediately, if a situation occurs that is an emergency or non emergency.
This position requires a watchful eye, strong communication skills, organizational skills, and the ability to keep updated reports on a daily basis.
Incident reports and log information must be written with extreme accuracy. Thus, an incident report needed to be used
by the police or the court system is recorded and on file.
Substitute Teacher
Department Of Early Care And Learning
10.2023 - 03.2025
Implemented positive management techniques to maintain classroom order.
Analyzed student behavior patterns to refine classroom management strategies, enhancing overall learning outcomes and student engagement.
Collaborated with lead teachers to tailor lessons, ensuring individualized support for diverse learning needs and styles.
Guided early childhood development for 17-20 students daily through interactive learning spaces, fostering cognitive growth and social skills development.
Developed targeted behavioral intervention strategies based on observation patterns, leading to improved classroom dynamics and student engagement.
Partnered with lead educators to customize learning approaches, ensuring each student receives personalized attention and support.
Caregiver
Britt Family Home
03.2021 - 12.2022
Provided compassionate care for terminally ill family member, ensuring comfort and dignity.
Managed daily routines and medical appointments, maintaining consistent care standards.
Developed effective communication skills, fostering trust and cooperation with family.
Adapted to changing health needs, demonstrating flexibility and problem-solving abilities.
Contributed to emotional support and well-being during the challenging end-of-life period.
Meticulously maintained health records, monitored vital signs, and coordinated with healthcare professionals. Implemented personalized care plans to enhance quality of life.
Worked closely with family and medical teams to deliver holistic care. Facilitated communication, ensuring all stakeholders were informed and involved in care decisions.
Customer Service Representative
Department Of Early Care And Learning
07.2018 - 03.2021
Managed daily caseloads of 10-12, optimizing childcare solutions and ensuring parental satisfaction.
Conducted thorough research to streamline childcare processes.
Utilized Microsoft Office Suite and Skype for daily operations.
Enhanced communication skills through extensive verbal and written interactions.
Improved childcare service delivery with effective problem-solving.
Streamlined administrative processes, reducing case resolution time and enhancing parent satisfaction. Leveraged technology to optimize workflow and improve service delivery.
Maintained accurate records and databases, ensuring compliance with departmental regulations. Conducted thorough assessments of childcare needs, matching families with appropriate services.
Administrative Assistant
Robert Half Legal
02.2017 - 05.2018
Managed administrative tasks and mail distribution for diverse departments, ensuring efficiency.
Strong attention to detail with a focus on accuracy. Excellent time management and organizational skills. Also, strong written and verbal communication skills.
Entered delivery data in Excel, verifying through Outlook for seamless mail operations.
Handled confidential documents, supporting legal and contractual processes. Dealt with an excessive number of clients within a day.
Assisted in employee performance management, providing actionable recommendations.
Leveraged Microsoft Excel and Outlook to track deliveries and maintain effective communication, ensuring accurate and timely information flow.
Collaborated with supervisors on employee performance management, offering strategic insights to refine evaluation processes and boost team productivity.
Administrative Assistant
DeKalb Medical
06.2014 - 11.2016
Coordinated emergency dispatch for the hospital, ensuring efficient response.
Ability to work independently and manage multiple tasks effectively.
Managed administrative tasks, including scanning and faxing, to streamline operations.
Assisted in scheduling and tracking training registrations, improving staff preparedness. Also, managed a caseload of 25-30 patients a day.
Streamlined administrative processes by efficiently handling document management, including scanning and faxing, to support smooth hospital operations.
Provided crucial assistance to nursing staff during vital sign checks and procedures, particularly with non-cooperative patients, enhancing patient care quality.
Bolstered hospital security by assisting with visitor management and de-escalation of potentially volatile situations, maintaining a secure healthcare environment.
Auditor-Administrative-Logistic Coordinator
Gates Corporation
05.2012 - 05.2014
Audited between 50 and 200 packages daily for accuracy, ensuring timely shipments and reducing errors. Created Invoices in the Financial System. Entered and tracked invoices in various customer portals.
Identified and resolved delivery issues, enhancing efficiency.
Logged shipment data into Excel and Word, maintaining detailed records.
Communicated updates via Outlook, fostering team collaboration.
Reported to supervisors, contributing to daily operational insights.
Managed comprehensive logistics documentation, ensuring precise data entry and timely submission of daily reports. Demonstrated strong attention to detail in all administrative tasks.
Fostered effective communication with internal and external stakeholders, facilitating smooth coordination between warehouses and small businesses for seamless operations.
Education
Certification -
Brown College of Court Reporting
Atlanta
08-2019
Bachelor's Degree - Social Work
Georgia State University
Atlanta, GA
07-2010
Skills
Active Listening (Experienced), Patience (Experienced), Large Groups (Experienced), Customer Satisfaction (Expert), Product Management (Experienced), Computer Literacy (Experienced), Incoming calls (Expert), Product Delivery (Experienced), Empathy (Experienced), Social Listening (Experienced), Oral Communication (Experienced), Writing (Experienced), Client Services (Expert), Transcribing (Experienced), Dictation (Experienced), Proofreading (Experienced), Editing (Experienced), Emergency Planning (Experienced), Office Administration (Experienced), Legal Document Preparation (Experienced), Legal Research (Experienced), Emergency Medical Dispatch (Expert), Patient Advocacy (Experienced), Quality Patient Care (Expert), Administration (Experienced), Communication (Expert), Spanish (Experienced), Microsoft Excel (Experienced), Shipping (Experienced), Accounts Payable & Receivable (Experienced), Customer Service (Expert), US Health Insurance Portability and Accountability Act (HIPAA) (Experienced), Hospitality (Experienced), Google Docs (Experienced), Customer Relationship Management (CRM) (Experienced), Sales (Experienced), Retail (Experienced), Government (Experienced), Typing 55 wpm (Experienced), Microsoft Word (Experienced), Microsoft PowerPoint (Experienced), Microsoft Outlook (Experienced), Transcription (Experienced)