Sandi Antuna
Aurora,CO
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Equipment Share
Centennial, CO
12.2023 - 10.2024
- Handled maintenance and repair requests to keep equipment in good condition, and maintain renter satisfaction.
- Updated CRM with accurate billing information, preventing future disputes and delays in payment processing.
- Collected payment by processing credit card transactions.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Inside Sales Support Specialist
Laser Technology Inc.
Centennial, CO
09.2017 - 04.2023
- Addressed customer inquiries to boost satisfaction and sales.
- Leveraged product knowledge to optimize sales opportunities.
- Utilized CRM for precise customer data management.
- Cultivated strong customer relationships using CRM software.
- Directed all stages of the sales journey, guaranteeing precise contracts and pleased customers.
- Collaborated with cross-departmental teams to design customized solutions for addressing intricate customer challenges.
- Increased sales by engaging customers strategically and utilizing product knowledge.
- Liaised between outside sales representatives and accounts to optimize customer service.
Skills
- Client relationship building
- Multitasking proficiency
- Prospecting
- Time management
- CRM software proficiency
- Customer order management
References
References available upon request.
Timeline
Customer Service Representative
Equipment Share
12.2023 - 10.2024
Inside Sales Support Specialist
Laser Technology Inc.
09.2017 - 04.2023