Sandi Deery
Des Moines,IA
Summary
Responsible clerk with a keen understanding of local ordinances and municipal rules and regulations. Superb verbal and written communication skills. Strong bookkeeping, public administration, and accounting background. Skilled at maintaining records and issuing licenses. Pursuing full-time role as City Clerk.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Polk County Clerk
Polk County Iowa
12.2024 - Current
- Ensured the proper execution of oaths and notarial services, upholding the integrity of legal documentation within the county.
- Maintained fiscal responsibility through careful budget management and expense tracking across all department functions.
- Reviewed legislation changes affecting County Clerk responsibilities periodically to ensure adherence to all relevant guidelines.
- Implemented new software systems for document management, increasing efficiency while reducing physical storage needs.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Improved public relations by effectively addressing and resolving citizen inquiries and concerns.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued public notification of official activities or meetings.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Updated website content regularly, ensuring timely access to vital information for the public''s convenience.
- Maintained open lines of communication with elected officials regarding county-related matters that directly impacted their constituents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Updated operational records or licensing information using computer terminals.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
License Clerk and Senior License Clerk
City of Des Moines Iowa
03.2003 - 12.2024
- Interacted with citizens by phone, e-mail, or in-person to provide information.
- Inform customers by mail or telephone of additional steps needed to obtain licenses.
- Provide quality clerical support through data entry, document management, email correspondence and overseeing interactions of co-workers.
- Train newly hired clerks in learning about applications, procedures, and citizen service techniques.
- Balance all money coming in and out of the clerk’s office.
- Enhanced customer satisfaction by efficiently processing license applications and ensuring accuracy in documentation.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Issued public notification of official activities or meetings.
- Continuously updated personal knowledge on changing regulations or requirements that impacted the licensing process, ensuring adherence to current policies at all times.
- Provided exceptional customer service by addressing inquiries and resolving issues related to licensing procedures promptly and professionally.
- Issued various permits and licenses such as food trucks, street performer or dog licenses and collected appropriate fees.
- Updated operational records or licensing information using computer terminals.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Communication Computer Operator Senior Airman
United States Air Force, USAF-Andrews AFB, Offutt AFB and Osan AB
08.1993 - 01.2001
- Developed and implemented technical project management tools such as plans, schedules, and responsibility and compliance matrices.
- Supervised work of airman to keep on task for timely completion.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers and followed outlined steps of service.
- Solved hardware and software problems at a UNIX help desk.
- Served active duty in the United States Air Force
- Reacted calmly during times of highly stressed or emergency situations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Applied Accounting -
American Institute of Business
05.1993
Skills
- Administrative support
- Telephone etiquette
- Problem solving
- Citizen’s satisfaction
- Document preparation
- Legal compliance
- Record management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Money handling
- Creative problem solving
- Verbal communication
- Scheduling appointments
- Office administration
- Data entry
- Public service
- Interpersonal skills
- Documentation review
- Deadline management
- Conflict resolution
- Professionalism
- Public speaking
- Schedule management
- Record keeping
- Time management abilities
- Written communication
- File management
- Notary public
- Purchasing
- Payment collection
- Application review
- Report writing
- Financial transactions
- Dispute resolution
- Examination administration
- Records maintenance
- Case management
- Legal documentation
- Account management
- Legal terminology
- Proofreading
- Bank deposits
- Contract administration
- Public policy
Affiliations
Member of Iowa Municipal Finance Officers Association
Certification
- Completed the IMFOA classes at Iowa State University
Timeline
Assistant Polk County Clerk
Polk County Iowa
12.2024 - Current
License Clerk and Senior License Clerk
City of Des Moines Iowa
03.2003 - 12.2024
Communication Computer Operator Senior Airman
United States Air Force, USAF-Andrews AFB, Offutt AFB and Osan AB
08.1993 - 01.2001
Associate of Applied Accounting -
American Institute of Business
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