Sandi Manns
Self Employed Services
Baltimore,MD
16
years of professional experience
Dynamic professional with a proven track record at the Fredrick Douglas Isaac Meyers Museum, excelling in event coordination and client relationship building. Adept at managing budgets and optimizing resources, I leverage analytical thinking and effective communication to enhance guest experiences and drive repeat business. Committed to delivering exceptional results through strategic planning and collaboration.
Work History
Independent Contractor
8 Years 9 Months- Managed timelines to ensure timely delivery of services.
- Developed customized solutions to meet client-specific needs.
- Coordinated communication between clients and service providers for seamless operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs
- Utilized specialized software tools
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Special Events Coordinator
3 Years 5 Months- Coordinated logistics for high-profile events, ensuring seamless execution and guest satisfaction.
- Developed and maintained relationships with vendors to secure competitive pricing and services.
- Collaborated with cross-functional teams to create engaging event programs that align with organizational goals.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
Director, Quantum Youth Opportunities Program
3 Years 9 Months- Developed and implemented student programs to enhance local engagement and support services.
- Managed multi-disciplinary teams to ensure effective service and provision for disadvantaged students
- Fostered partnerships with school leadership, grant programs and our team to enhance funding opportunities and resource allocation.
- Evaluated program effectiveness through data analysis, driving continuous improvement strategies.
- Oversaw budget management, ensuring fiscal responsibility while maximizing program impact.
- Mentored newly hired staff in best practices for community outreach and program implementation techniques.
- Developed high-performing students by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering students and newly hired teammates to voice their ideas.
- Cultivated a positive work environment that fostered student engagement, increased retention rates, and boosted overall student morale.
- Secured key partnerships that contributed to the programs overall growth strategy.
Education
- Human Services
Skills
Workload management
Scheduling
Client consultation
Customer support and retention
Time management
Multitasking and organization
Teamwork and collaboration
Active listening
Decision-making
Excellent communication
Analytical thinking
Conflict resolution
Relationship building
Quality assurance
Reliability
Timeline
Independent Contractor
Self Employed Services
11.2017 - CurrentRead More
Special Events Coordinator
Fredrick Douglas Isaac Meyers Museum
06.2014 - 11.2017Read More
Director, Quantum Youth Opportunities Program
Druid Heights Community Development Center
09.2010 - 06.2014Read More
Southern New Hampshire University
from Human Services
Read More