Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Sandi Russell

Sandi Russell

Kent,WA

Overview

24
24
years of professional experience
1
1

I am a mobile technology communications expert with experience a

Work History

Product Owner

T-Mobile
08.2018 - 05.2023
  • Owned features end to end to deliver the most business impact
  • Worked closely with various scrum teams to ensure features were implemented accurately and timely
  • Partnered with cross-functional teams to drive business initiatives
  • Supported post implementation of features
  • Provided system analysis for DASH, a T-Mobile ordering system
  • Created user stories / requirements for enterprise T-Mobile projects using Jira / Jira Align
  • Created wireframes for enterprise T-Mobile project
  • SME for T-Mobile front-line selling systems
  • Provided direction on how the enterprise T-Mobile projects are implemented into different applications
  • Provided, reviewed, and integrated requirements for projects impacting supported systems
  • Attended project calls to act as a SME (Subject Matter Expert) on the above system
  • Reviewed requirements and test cases to ensure they are accurate
  • Owned and prioritized product backlog
  • Skilled at working independently and collaboratively in a team environment

Analyst, Business Systems

T-Mobile
11.2012 - 08.2018
  • Analyzed business processes and made recommendations for improvements based on industry trends and professional business knowledge
  • Worked directly with internal clients to understand the business needs
  • Created and presented reports to executive team members and shareholders to support recommendations
  • Implemented projects from beginning to completion
  • Used a variety of data analysis and organization tools to discover the most impactful insights Analyzed business processes and made recommendations for improvements based on industry trends and professional business knowledge Worked directly with internal clients to understand the business needs Created and presented reports to executive team members and shareholders to support recommendations Implemented projects from beginning to completion Used a variety of data analysis and organization tools to discover the most impactful insights

Accounting Support IV

T-Mobile
11.2008 - 10.2012
  • Responsible for compiling daily reports necessary for automation completion and audits the accuracy of the programs against the original reports. Provides data and analysis to supervisors on identified issues and provides viable solutions. Creates automation for repetitive processing tasks as well as offers continued support to upgrade and modify automation.
  • Create, maintain, audit, and prepare Macro Express programs for automating operations processes
  • Lead a program to automate twenty department processes.
  • Create new analysis and reporting specific to automation within SQL
  • Diagnose, fix and test production issues related to automation systems
  • Work with team members to identify opportunities and implement solutions that will increase efficiency
  • Help design and develop new and improved processes, tools and systems enhancements to support business unit requirements
  • Create flow charts and document processes and procedures Provides data and analysis to supervisors on identified issues and provides viable solutions. Creates automation for repetitive processing tasks as well as offers continued support to upgrade and modify automation. Create, maintain, audit, and prepare Macro Express programs for automating operations processes Lead a program to automate twenty department processes. Create new analysis and reporting specific to automation within SQL Diagnose, fix and test production issues related to automation systems Work with team members to identify opportunities and implement solutions that will increase efficiency Help design and develop new and improved processes, tools and systems enhancements to support business unit requirements Create flow charts and document processes and procedures

Specialist II/Finance

T-Mobile
10.2006 - 11.2008
  • Responsible for managing the timely and accurate financial posting, refunding and reconciliation of customers' payments via different payment sources.
  • Managed customer payments, refunds, and issued resolutions
  • Communicated with customers to clarify and resolve payment issues
  • Assisted in the preparation of reporting in Excel and PowerPoint of data, for interdepartmental use
  • Report preparation and account reconciliation
  • Provided first line coaching to support the team's growth and development
  • Monitored ongoing operations; and adjusted priorities to meet changing conditions Responsible for managing the timely and accurate financial posting, refunding and reconciliation of customers' payments via different payment sources. Managed customer payments, refunds, and issued resolutions Communicated with customers to clarify and resolve payment issues Assisted in the preparation of reporting in Excel and PowerPoint of data, for interdepartmental use Report preparation and account reconciliation Provided first line coaching to support the team's growth and development Monitored ongoing operations; and adjusted priorities to meet changing conditions

Collection Analyst

Western Wireless
03.1999 - 04.2006
  • Conducted daily audits and provided data on compliance by representatives regarding collections-related processes and procedures
  • Processed and distributed daily reports for various departments which helped increase company productivity by 3 percent
  • Assisted in project coordination for newly acquired markets and new collection strategies in addition to other projects as they occurred
  • Subject matter expert and trainer on collections-related processes
  • Collected, analyzed, and reviewed data from the collection agencies for month-end reporting to optimize process adherence Conducted daily audits and provided data on compliance by representatives regarding collections-related processes and procedures Processed and distributed daily reports for various departments which helped increase company productivity by 3 percent Assisted in project coordination for newly acquired markets and new collection strategies in addition to other projects as they occurred Subject matter expert and trainer on collections-related processes Collected, analyzed, and reviewed data from the collection agencies for month-end reporting to optimize process adherence

Education

Bachelor of Arts - Humanities

Washington State University
Pullman, WA
12.2012

Skills

  • Product Management
  • Problem-Solving
  • Decision-Making
  • Excellent Communication
  • Enhancements
  • SQL
  • User Experience (UX)
  • Agile Methodologies
  • Active Listening
  • Written Communication
  • Training and Development
  • Team building
  • Planning and Coordination
  • MS Office
  • Documentation skills
  • Remote learning
  • Acceptance Criteria
  • Functional and Business Requirements
  • Agile Framework
  • Group Activities
  • Curriculum Development
  • Group Sessions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge A Man not by the color of his skin but by the content of his character
Martin Luther King Jr.

Timeline

Product Owner

T-Mobile
08.2018 - 05.2023

Analyst, Business Systems

T-Mobile
11.2012 - 08.2018

Accounting Support IV

T-Mobile
11.2008 - 10.2012

Specialist II/Finance

T-Mobile
10.2006 - 11.2008

Collection Analyst

Western Wireless
03.1999 - 04.2006

Bachelor of Arts - Humanities

Washington State University

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Sandi Russell