Summary
Overview
Work History
Education
Skills
Published
Timeline
Generic

Sandi Wiltshire

Leominster,MA

Summary

Dynamic Senior Director of IT & Applications at Heywood Healthcare, recognized for fostering collaboration and driving strategic improvements. Expert in systems implementation and decision-making, successfully led teams through financial challenges while enhancing operational efficiencies. Committed to service excellence and cultivating a high-performance culture, resulting in reduced turnover and increased morale.

Overview

37
37
years of professional experience

Work History

Senior Director of IT & Applications

Heywood Healthcare
05.2023 - Current
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Met with other department leadership and provided staff support to attain organizational goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued strategies to keep department aligned with organization targets.
  • Led team through financial challenges during Chapter 11 Bankruptcy for the organization.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Senior Director of Applications

Heywood Healthcare
01.2023 - 05.2023

Director of Applications

Heywood Healthcare
01.2016 - 01.2023
  • Overall Project Manager for Massachusetts Hospital Collaborative EMR conversion to Meditech Expanse acute and ambulatory, from the RFP process, contracting, and implementation.
  • Orchestrated applications and programs to meet Promoting Interoperability regulation requirements.
  • Identified and acquired appropriate third-party solutions to integrate into clinical and business processes.
  • Communicated directly with project stakeholders, providing timely updates on project advancement.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Aligned with management teams to plan, develop, and execute strategies to meet organizational and departmental vision, mission and purpose.
  • Directed analysts to successfully implement and support applications for the healthcare system.

Information Services Applications Manager

Heywood Hospital
01.2006 - 01.2016
  • Managed the installation of Meditech Magic at Athol Hospital allowing both hospitals to have a shared patient record.
  • Implemented and supported Medhost Emergency Department application as well as Meditech ORM (Operating Room Management) and CPOE (Computerized Provider Order Entry).
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

Interim Director of Information Services

Heywood Hospital
03.2005 - 01.2006

Clinical Applications Analyst

Heywood Hospital
05.2004 - 03.2005
  • Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
  • Translated customer requests into software application solution specifications, appropriate to assigned tasks.
  • Provided significant ROI upon implementing Physician Office Integration to area physicians which was presented at MUSE national conference and Iatric seminars.
  • Implemented and supported several applications including Scheduling (CWS), Laboratory, Executive Support System (ESS), Order Entry (OE), MIS, NPR report writer and ITS.

Microbiology Supervisor

Heywood Hospital
06.1990 - 05.2004

Medical Technologist

Heywood Hospital
06.1988 - 06.1990

Education

MBA - Management

Fitchburg State College
Fitchburg, MA
01.2007

Bachelor of Science - Medical Technology

Fitchburg State College
Fitchburg, MA
05.1988

Skills

  • Team development and leadership
  • Collaborative leadership
  • Effective organization skills
  • Systems implementation
  • Decision-making and complex problem solving
  • Service excellence
  • Effective project and vendor coordination
  • Work prioritization and task delegation
  • Clear and concise communication
  • Dedicated work ethic
  • Strong multitasking skills

Published

MUSE Matters, Spring 2013, "Heywood Hospital - Small IS Department Did Not Impede Success"

Advance for Health Information Professionals, "Attesting with confidence, and an audit without tears"

Timeline

Senior Director of IT & Applications

Heywood Healthcare
05.2023 - Current

Senior Director of Applications

Heywood Healthcare
01.2023 - 05.2023

Director of Applications

Heywood Healthcare
01.2016 - 01.2023

Information Services Applications Manager

Heywood Hospital
01.2006 - 01.2016

Interim Director of Information Services

Heywood Hospital
03.2005 - 01.2006

Clinical Applications Analyst

Heywood Hospital
05.2004 - 03.2005

Microbiology Supervisor

Heywood Hospital
06.1990 - 05.2004

Medical Technologist

Heywood Hospital
06.1988 - 06.1990

MBA - Management

Fitchburg State College

Bachelor of Science - Medical Technology

Fitchburg State College

Similar Profiles

CREATE PROFILE