Santhosh Rao
Director
Cumming,GA
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of transformation,development, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Director of Applications -Public Sector
TCSL, Unemployment Insurance Modernization
09.2023 - Current
- Complete ownership of end to end transformation of legacy applications into latest technology
- Ensuring seamless integration between legacy systems and newly developed applications through rigorous testing procedures.
- Spearheaded digital transformation initiatives, resulting in improved operational efficiencies across multiple departments.
- Complete Data migration from legacy to new platform
- Spearheaded technical discussion roundtables to track progress and optimize future resource distribution.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Revamped existing applications to enhance functionality, improve performance, and address evolving business needs.
- Contributed to long-term strategic planning efforts by providing insights on the potential impact of new technologies and industry trends on the company''s applications ecosystem.
Senior Director Delivery Governance- Manufacturing, Energy and Resources
TCSL
4 2022 - 09.2023
- Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
- Drove revenue growth through successful market expansion strategies, identifying untapped markets and capitalizing on emerging trends.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Developed organizational capabilities through leadership development programs designed for current leaders as well as high-potential individuals identified within the workforce.
- Onboarded 8 new logos, MSA signed and Engagement in progress
- MSA signed with 11 new customers
- Owning delivery of 20+ Manufacturing customers, Managing 750 resources globally
- Did Multiple manufacturing plant visits and proposed various smart improvements, assessments for MES product selection
- Recommended a DATOM study for 6 Manufacturing customers and produced a 3-year road map of improvement
- Responsible for delivery of all transformation initiatives
- Managing a team of delivery managers.
Delivery Director-One of the Big four
TCSL
02.2016 - 03.2022
- Lead the solutioning of AMS and testing RFP, WON-250million/5yr deal
- Staffed 600 people across the globe (17 countries) in 4 months
- Worked as Transition head and ensured smooth transition of 1200 applications in 3 months
- Worked as Delivery head and managed a team of 1800+ resources
- Increased the margin by 14% over 3 years by using optimizing onsite-offshore ratio and by automation
- Presented innovative Application portfolio rationalization and Application modernization solution to customer which yielded an additional business of 10M/yr
- Presented customers with innovative idea of providing a small percentage of the revenue for innovation POCs and implemented the same
- Provided the transformation roadmap for the HR work stream
- Initiated global alliance and joint go to market deal for new product development
- Excellent customer satisfaction scores.
Client Partner Infor
TCSL
04.2014 - 01.2016
- Partnered Infor in co product development of Finance, HCM and EAM products (these products are part of cloud suite now)
- Signed a 3-year deal worth 10M with Infor as global implementation partner
- Influenced 2.5M worth Infor licenses sale through TCS customers
- Started this account with just a MSA and grown the account to 10M
- Managed multiple transformation initiatives to enhance customer experience.
Client Partner Ceridian
TCSL
07.2011 - 04.2014
- Grown the account from 4M to 11M in 3 years
- Delivered Large Tax Development transformation project by ramping up a 40-member team in 3 weeks
- Partnered Ceridian in Co product development of Cobra and HCM
- Signed an implementation partner deal for Ceridian products
- Influenced 1M worth Ceridian products sale through TCS SMB customer base
- Increased the offshore leverage to 85% and achieved 40% margin.
Program Manager
TCSL
06.2006 - 06.2011
- Established QA Framework for the storage product lines
- Implemented Automation framework for Storage products
- Able to quickly ramp up a team of 60 engineers in less than 2 months
- Ensure Projects delivery with efficient Schedule, Scope & Cost Management
- Managed overall release plans for the product.
Project Manager
TCSL
11.2000 - 06.2006
- Implemented a new Merchandise presentation application
- Implemented a new application for managing Grocery business
- Redesigned inventory management application
- Based on customer Analytics completed new store application
- Redesigned Risk management application
- Redesigned Store profit loss analysis application, Region profit loss applications
- Redesigned Sales audit application
- Designed new application for invoice and receipt match to enable vendor payment.
Team Member
TCSL
04.1999 - 04.2000
- Application support and enhancement
- SLA management
- Bug fixing-on time delivery.
Education
Bachelor of engineering -
Mangalore University
Skills
- Large engagement management
- Transformation specialist
- Strategic Planning
- Project Management
- Operations Management
- Business Planning
- Collaborative Leadership
- Team Management
- Stakeholder Relations
- Organizational Development
Certification
Certified Project Management Professional
Timeline
Senior Director of Applications -Public Sector
TCSL, Unemployment Insurance Modernization
09.2023 - Current
Delivery Director-One of the Big four
TCSL
02.2016 - 03.2022
Client Partner Infor
TCSL
04.2014 - 01.2016
Client Partner Ceridian
TCSL
07.2011 - 04.2014
Program Manager
TCSL
06.2006 - 06.2011
Project Manager
TCSL
11.2000 - 06.2006
Team Member
TCSL
04.1999 - 04.2000
Senior Director Delivery Governance- Manufacturing, Energy and Resources
TCSL
4 2022 - 09.2023
Bachelor of engineering -
Mangalore University
Certified Project Management Professional
Similar Profiles
Brittany FoxBrittany Fox
Auditor at Unemployment InsuranceAuditor at Unemployment Insurance
Taylor McAfeeTaylor McAfee
Program Technician 2 at Unemployment Insurance, State of VermontProgram Technician 2 at Unemployment Insurance, State of Vermont
Jae RashJae Rash
Customer Service Rep (WFH/Intermittent) at ODJFS-Unemployment InsuranceCustomer Service Rep (WFH/Intermittent) at ODJFS-Unemployment Insurance