Sandia Waller
Bridgeton,NJ
Summary
Proven achiever with extensive experience at Century Savings Bank, adept in cash handling and customer service. Excelled in enhancing customer satisfaction through personalized banking solutions, significantly improving client relationships. Skilled in branch operations and electronic funds transfer, demonstrating a self-motivated and resourceful approach to resolving complex customer issues and driving operational compliance.
Overview
22
22
years of professional experience
Work History
Universal Banker II
Century Savings Bank
2002.11 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Executed wire transfers, stop payments and account transfers.
Education
Millville High School
Millville, NJSkills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Document Preparation
- Loan Processing
- Self-motivated nature
- Resourcefulness
- Recordkeeping requirements
- Reviewing documents
- Cross-selling expertise
- Products and Services Knowledge
- Customer Service-Oriented
- Professional Demeanor
- Employee Motivation
- Developing customer relationships
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker II
Century Savings Bank
2002.11 - Current
Millville High School