Dynamic leader with a strong background in operations management and conflict resolution. Successfully mentored teams to achieve 100% of sales targets and enhanced customer relations by delivering exceptional service. Demonstrates strategic problem-solving abilities and effective communication skills to elevate operational standards and drive measurable results.
Overview
29
29
years of professional experience
Work History
Manager/Retail Sales Associate
Prime Communications
Portland, Oregon
05.2022 - 08.2026
Managed daily operations including scheduling and inventory, exhibiting excellent multitasking capabilities.
Coached and motivated team, driving sales and delivering exceptional customer service.
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Monitored team productivity and performance, aligning efforts with established goals.
Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
Mentored and trained new employees on company policies and procedures.
Trained and oriented employees, fostering confidence and facilitating quicker adaptation to job roles.
Created personal growth opportunities, enabling employees to achieve results and meet goals.
Owner/Operator
Trim On A Whim
Grants Pass
10.2019 - 04.2022
Led startup and opening of Trim On A Whim LLC business and provided business development, creation of operational procedures, and workflow planning.
Enhanced operational performance by developing effective business strategies, systems, and procedures.
Oversaw project execution, ensuring on-time completion of deliverables by managing phase progress, workmanship, and team performance.
Directed hiring and training of new employees.
Promoted business on social media platforms like Facebook and Instagram, enhancing brand identity and driving revenue through Trimonawhim.com.
Identified client businesses like Juicy Farm and operational needs and introduced services to provide solutions.
Secured long-term accounts, managing sales presentations at the Terpene Cup to promote Ultra Trimmer products and brand benefits.
Developed business and marketing plans to target hemp and cannabis farms and prepared monthly financial reports.
Established connections with stakeholders to enhance collaboration. between Fruitdale Grange for education on the cannabis and hemp industry to further promote the industry and Trim On A Whim.
Sales Associate
US Cellular
Grants Pass
01.2016 - 04.2017
The first month on sales floor, hit all targeted sales goals by 100%.
Collaborated with sales team to achieve group targets, consistently exceeding quotas by 90% or more.
Improved sales operations through customer feedback and personal observations to capitalize on sales opportunities.
Increased per-customer revenue by proactively suggesting additional extended warranty and accessory purchases.
Increased revenue by proactively following up on previous purchases and maintaining contact with frequent customers.
Implemented strategies for acquiring new customers and retaining existing ones.
Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires.
Created memorable customer experiences by offering personalized sales support.
Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Minimized store thefts through effective monitoring strategies and close customer observation.
Promoted products effectively by staying on top of offerings and prices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
Organized and updated sales records to ensure accurate tracking of transactions.
Owner/operator
The Phone Guys/Smart Phone rescue
San Rafael
07.2007 - 08.2013
Maintained business operations on a sound financial footing with effective forecasting, budget management, and resource allocation.
Built a competitive edge with well-planned growth and strategic business development.
Drove business growth through targeted marketing, advertising, and social media strategies.
Developed and launched website for SmartPhone Rescue, facilitating online repair and refurbishment services for cell phones and equipment.
Prepared and delivered sales presentations to new and existing customers to sell new products and respond to questions from groups of managers, clients, customers, and the general public to protect and increase existing business.
Attended sales meetings, industry trade shows, and training seminars to gather information, promote products, expand the network of contacts, and increase knowledge.
Developed schedules aligning business needs with employee preferences to enhance operational efficiency.
Managed administrative requirements, ensuring effective records management, legal compliance, and timely tax submissions.
Kept books accurate with skilled use of QuickBooks and timely bank statement reconciliations.
Loan Officer
TSI Financial Group
Tiburon
11.2003 - 03.2007
Helped obtain complete and accurate applications for loans by verifying, collecting, and updating information.
Matched clients to suitable products by assessing their needs and preferences. to products by maintaining current knowledge of changing offerings and conditions.
Compiled vital financial data from customers, including assets, salaries, and employment statuses.
Supported underwriters by collecting and organizing data for loan applications. or denial decisions by locating any information or reports needed by underwriters.
Set up favorable loan terms with skills in negotiation and expert knowledge of market conditions.
Encouraged applications by thoroughly discussing advantages and disadvantages of products, ensuring clients made informed decisions.
Developed business opportunities and sales leads through relationship cultivation with realtors, builders, and bankers, enhancing referral network.
Facilitated timely closings by coordinating activities between staff, clients, and external service providers.
Acquired new clients by implementing targeted marketing strategies and building relationships. and increased revenue by promoting bank and available services.
Regional Sales Manager
Cellular World
Petaluma
08.1997 - 09.2003
Exceeded quotas by 18% on average by tenaciously pursuing sales opportunities.
Built market share, expanded distribution, and drove new sales with effective leveraging of new and existing sales channels.
Enhanced win rates by analyzing competitive landscape and effectively utilizing available tools.
Achieved dealer of excellence award in first year of position.
Streamlined account launch processes through collaboration with implementation team.
Advanced product and service visibility through strategic networking and partnership development at industry events.
Networked within industry at trade shows and events, building connections, and cementing regional leadership.
Improved product promotions, consulting with developers to understand features and offer customer feedback.
Education
College Of Marin
CA
GED -
Ukiah Adult School
CA
Mortgage Loan Originator Comprehensive -
Allied Real Estate School
CA
Certificate - Foundational Skills Workshop
Oregon Worksourse
OR
Certificate - Microsoft Word
Oregon Worksourse
OR
Certificate - Microsoft Excel
Oregon Work Source
OR
Management skills for the new or prospective manager. -
Skill Path
CA
Dealing effectively with unacceptable employee behavior -
Skill Path
CA
Skills
Sales forecasting
Sales training
Retail operations
Inventory management
Problem solving
Time management
Judgment and decision making
Effective communication
Customer engagement
Staff Development
Conflict Resolution
Awards
Honors in appreciation for five years of outstanding dedication to Cellular World.
Honors for outstanding performance from Cellular World.
Publications
Article in The Daily Courier on Trim On A Whim LLC, 02/09/20
Timeline
Manager/Retail Sales Associate
Prime Communications
05.2022 - 08.2026
Owner/Operator
Trim On A Whim
10.2019 - 04.2022
Sales Associate
US Cellular
01.2016 - 04.2017
Owner/operator
The Phone Guys/Smart Phone rescue
07.2007 - 08.2013
Loan Officer
TSI Financial Group
11.2003 - 03.2007
Regional Sales Manager
Cellular World
08.1997 - 09.2003
College Of Marin
GED -
Ukiah Adult School
Mortgage Loan Originator Comprehensive -
Allied Real Estate School
Certificate - Foundational Skills Workshop
Oregon Worksourse
Certificate - Microsoft Word
Oregon Worksourse
Certificate - Microsoft Excel
Oregon Work Source
Management skills for the new or prospective manager. -
Skill Path
Dealing effectively with unacceptable employee behavior -