Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sandra Abel-Kelly

Phillipsburg,NJ

Summary

Versatile and hardworking Customer Service Representative driven to improve productivity and customer relations with attention to detail and a professional demeanor.

Overview

38
38
years of professional experience

Work History

Security Officer

Eastern Private Detectives
Hackettstown , NJ
07.2019 - Current
  • Conducted half hour patrols of key areas to spot and control security concerns
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
  • Reported suspicious activities and persons to law enforcement
  • Collaborated with area law enforcement professional to organize safe apprehensions and coordinate investigations
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
  • Resolved complaints and issues involving both guests and employees
  • Contacted law enforcement in case of unauthorized persons, documents, and materials
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Patrolled and monitored all property areas by operating bicycle and company vehicle
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
  • Provided excellent service to guests and employees
  • Reported irregularities such as fire and safety hazards to maintenance
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Participated in staff meetings, special events and professional development activities
  • Moved throughout facility and among customers to remain aware of any developing security situations

Skill Sponsor for the Developmentally Disabled

State Of New Jersey
Flanders , New Jersey
04.2000 - 07.2012
  • Supervised daily care and training of individuals with developmental disabilities
  • Scheduled and attended all medical appointments and procedures
  • Prepared monthly reports for medical care, finances and activities

Family Owned Business

Warrenline Construction
Phillipsburg, NJ
06.1986 - 10.2000
  • Prepared estimates and contracts for customer review and approval
  • Handled all banking needs as well as payroll and collection of rent on rental properties owned by the company
  • Met with potential tenants as well as completed background checks
  • Handled or sent personnel to repair any rental property damages
  • Worked in the construction field as a laborer as needed

Customer Service Representative, Assistant Branch Manager

Phillipsburg National Bank/Vista Bancorp
Phillipsburg, NJ
11.1991 - 06.1997
  • Answered inbound calls and directed to designated individuals or departments
  • Answered customer questions and addressed concerns, resulting in a reduction in complaint calls
  • Trained new employees each quarter in procedures and policies in order to maximize team performance
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Reviewed account and service histories to identify trends and issues
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Addressed customer service inquiries quickly and accurately
  • Worked with managers to develop service improvement initiatives
  • Documented conversations with customers to track requests, problems and solutions
  • Supported end-users by responding quickly to phone messages and following up on complaints

Customer Service Associate & Layaway Clerk

Kmart
Phillipsburg, NJ
08.1988 - 02.1992
  • Maintained revenue streams by exhausting every option before offering refunds
  • Prepared, completed and processed customer account forms and database changes
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Diminished work-flow downtime and troubleshoot customer sales, support and software issues
  • Documented conversations with customers to track requests, problems and solutions
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Educated customers on special pricing opportunities and company offerings

Education

High School Diploma -

Phillipsburg Catholic High School
Phillipsburg, NJ
1990

Skills

  • Budgeting and finance
  • Clerical support
  • Data entry
  • Extremely organized
  • Self-motivated
  • Strong verbal communication
  • Fast learner
  • Highly dependable

References

Cathy Lewis

State of New Jersey-Skill Sponsor

908-689-3729

Nancy Patt

Kmart-Former Human Resources Manager

815-403-1936

Debra Gentzel

Phillipsburg National Bank/Vista Bancorp-Assistant VP/Branch Manager

610-393-4456

Shawn Miller

Eastern Private Detectives, Security Officer/Supervisor

908-342-2090

Tara Lelko-St. Luke's Employee

Friend of 46 years

908-619-3810

Cheryl Strausser

Friend of 32 years

908-479-2278

Timeline

Security Officer

Eastern Private Detectives
07.2019 - Current

Skill Sponsor for the Developmentally Disabled

State Of New Jersey
04.2000 - 07.2012

Customer Service Representative, Assistant Branch Manager

Phillipsburg National Bank/Vista Bancorp
11.1991 - 06.1997

Customer Service Associate & Layaway Clerk

Kmart
08.1988 - 02.1992

Family Owned Business

Warrenline Construction
06.1986 - 10.2000

High School Diploma -

Phillipsburg Catholic High School

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Sandra Abel-Kelly