Sandra Adams
PA - Erie,PA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Ty's Healthy Healers and the United States Postal Service. Skilled in data entry and customer service, demonstrated through meticulous record-keeping and fostering strong client relationships. Achieved consistent service levels by exceeding delivery and organizational expectations.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Ty's Healthy Healers
04.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
USPS Clerk
United States Postal Office
04.1998 - 10.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
United States Postal Letter Carrier
United States Postal Service, USPS
04.1986 - 10.1998
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Education
High School Diploma -
Tech Memorial High School
Erie, PA05.1979
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Ty's Healthy Healers
04.2023 - 04.2024
USPS Clerk
United States Postal Office
04.1998 - 10.2021
United States Postal Letter Carrier
United States Postal Service, USPS
04.1986 - 10.1998
High School Diploma -
Tech Memorial High School
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