SANDRA ALLEN
Las Vegas,NV
Summary
Highly skilled professional with a diverse background in call center operations, administration, nursing, and customer service. Offers extensive experience in managing inbound and outbound calls, handling customer inquiries, and providing exceptional support. Proficient in administrative tasks, ensuring efficient office operations and maintaining accurate records. Demonstrates a strong nursing background, delivering compassionate care and maintaining a safe and nurturing environment for patients. Known for excellent communication skills, problem-solving abilities, and a strong commitment to delivering top-notch service in all aspects of work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RESEARCH INTERVIEWER
Precision Opinion
11.2021 - Current
- As a telephone researcher, their responsibilities include following survey scripts for the CDC, asking questions, recording responses accurately, and maintaining a high level of professionalism and courtesy during interactions
- Completed NIS Project Training
- Top producer for the month May 2023
RESEARCH INTERVIEWER
SSRS (ICR)
04.2012 - 06.2019
- As a telephone researcher, their responsibilities include following survey scripts for various companies, asking questions, recording responses accurately, and maintaining a high level of professionalism and courtesy during interactions
- Promoted from research to Intermittent Call Monitor
RESEARCH INTERVIEWER
Precision Opinion
02.2011 - 03.2012
- As a telephone researcher, their responsibilities include following survey scripts for the CDC, asking questions, recording responses accurately, and maintaining a high level of professionalism and courtesy during interactions
Education
Licensed Practical Nurse -
Genessee County Community College
Flint, MI01.1972
Diploma -
Northwestern Community High School
Flint, MI01.1966
Skills
- Data Entry
- Root Cause Analysis
- Project Management
- Zendesk
- G-Suite
- KPI's
- Customer Support
- Virtual Sales
Additionalknowledgearea
- Data Entry
- Root Cause Analysis
- Project Management
- Zendesk
- G-Suite
- KPI's
- Customer Support
- Virtual Sales
Professional Development
Drug & Alcohol Awareness Certification, 1972, Genessee County Regional Drug Abuse Commission, Flint, MI
Certification
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
Timeline
RESEARCH INTERVIEWER
Precision Opinion
11.2021 - Current
RESEARCH INTERVIEWER
SSRS (ICR)
04.2012 - 06.2019
RESEARCH INTERVIEWER
Precision Opinion
02.2011 - 03.2012
Licensed Practical Nurse -
Genessee County Community College
Diploma -
Northwestern Community High School
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
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