Sandra Amador
Ontario,CA
Summary
Dedicated professional with experience in Behavioral Health Services, specializing in patient advocacy and appointment scheduling. Enhanced operational efficiency through effective problem-solving and customer service. Bilingual communicator committed to regulatory standards and collaboration, ensuring efficient health insurance processing and positive patient experiences.
Overview
13
13
years of professional experience
Work History
Administrator Assistant/ Medical Assistant
Behavioral Health Service
Gardena, CA
07.2024 - 01.2026
- Provided patient care through effective appointment scheduling and prompt phone support.
- Assisted mental health providers in resolving scheduling concerns and discrepancies to ensure efficient patient care.
- Handled internal and external referrals and confirmed accurate eligibility.
- Assisted providers in resolving RX discrepancies and communicated adjustments to patients and facilities.
- Administered vaccines and recorded patient vitals.
- Ensured compliance with HIPAA by informing patients of policies and facility procedures.
CSR/Shift Supervisor/Assistant Manager
PLS Check Cashier
Ontario, CA
04.2021 - 05.2024
- Managed store operations in absence of Manager.
- Directed employees to meet daily prepaid card sales goals.
- Monitored Customer Service associates to ensure completion of duties.
- Assisting Customer Service Associates with daily tasks or any needs they needed such as cleaning work areas, taking out the trash and maintaining supplies organized.
- Handled incoming phone calls to address customer inquiries and issues.
- Created weekly schedules.
- Executed bank transactions for variances and significant amounts.
- Maintained daily logs.
Front Desk Specialist
Saban Community Clinic
West Hollywood, CA
04.2013 - 02.2021
- Front Office Duties include welcoming and greeting all patients and visitors.
- Ensured accurate and timely data entry into Ochin system to maintain up-to-date patient records.
- Collected and copied insurance cards and patient documents to streamline patient intake process.
- Verified insurance status to confirm patient eligibility before services were provided.
- Ensures accurate and timely collection of co-pay, self-pay, and other patient balance.
- Provides immediate service recovery and work to exceed patient expectations surrounding resolution of concern.
- Follows all HIPAA, compliance, privacy, and confidentiality standards.
- Working knowledge of basic medical assistant principles and practices.
Education
Associate Degree - Business
University of Phoenix
Phoenix, AZ02.2026
Class A License -
Hearthland Express Driving School
Phoenix, AZ01.2023
Medical Assistant Diploma -
National Polytechnic College
Commerce, CA09.2010
High School Diploma -
Montebello Adult School
Montebello, CA07.2009
Skills
- Medical terminology
- Appointment scheduling
- Regulatory compliance
- Data entry
- Proficient in MS Office
- Computer literacy
- Bilingual communication
- Customer service excellence
- Telephone skills
- Multitasking skills
- Teamwork
- Leadership skills
- Quality commitment
- Strong responsibility
- Typing 40 wpm
- Patient care advocacy
- Microsoft Excel
- Health insurance processing
- Problem-solving
References
References upon Request
Timeline
Administrator Assistant/ Medical Assistant
Behavioral Health Service
07.2024 - 01.2026
CSR/Shift Supervisor/Assistant Manager
PLS Check Cashier
04.2021 - 05.2024
Front Desk Specialist
Saban Community Clinic
04.2013 - 02.2021
Associate Degree - Business
University of Phoenix
Class A License -
Hearthland Express Driving School
Medical Assistant Diploma -
National Polytechnic College
High School Diploma -
Montebello Adult School