SANDRA ANGULO-MACIAS
Woodland,CA
Summary
To acquire a career with a company where my customer service skills and work related experience can be utilize. Find employment where there is chance for upward mobility and my hard work would be appreciated. Find a healthy and stable work environment. Skills, Work in customer service for over 19 years. Duties range from customer satisfaction to maintaining cleanliness to ensure a healthy environment. Helping with in home assisting patients, care for patients in the nursing facilities. Computer skills, Microsoft Word, Excel, Power Point and Photoshop.
Overview
17
17
years of professional experience
Work History
Mbr. Relationship Specialist
Yolo Federal Credit Union
Woodland, CA
09.2016 - Current
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications, cash order and signing up for new services.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Handled 65 calls per day to address customer inquiries and concerns
Night Auditor
University Park Inn & Suites
Davis, CA
01.2013 - 01.2015
- Answer telephone in a timely and professional manner, make reservations over phone and in person and ensure all aspects of room reservation procedure are followed, including bookings, confirmations, cancellation policies.
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift, Anticipate and address guest’s service needs, listening to guest’s complaints or concerns and resolving their issue in a timely manner.
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Looked over pending check-ins and payment processes to complete closing procedures.
Night Auditor
Days Inn
Davis, CA
01.2011 - 01.2013
- Engage each guest as a unique individual and listen attentively to their requests.
- Perform accurate check-ins and check-outs of guests daily.
- Answer telephone in a timely and professional manner, Make reservations over the phone and in person and ensure all aspects of room reservation procedure are followed, including bookings, confirmations, cancellation policies.
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift, Anticipate and address guest’s service needs, listening to guest’s complaints or concerns and resolving their issue in a timely manner.
- Keep work area neat and tidy.
- Post any transactions needed perform end-of day procedures.
- Produce daily reports for heads departments and transfer information to our Accounting department.
- Fold linens and set breakfast area.
Assistant Manager
Casa De Sapor
Woodland, CA
01.2007 - 01.2012
- Estimate food consumption, place orders with suppliers and schedule delivery of fresh food and beverages.
- Resolve customer complaints about food quality or service.
- Recruit, hire, and oversee training for staff.
- Maintain relationships with customers.
- Observe, teach, and correct staff’s service.
- Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
- Direct cleaning of kitchen and dining areas to maintain sanitation standards, and Keep appropriate records.
- Use of computer software to monitor inventory, Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
- Perform administrative activities such as scheduling, budgeting, and payroll.
Behavior Assistant
No Barriers
Woodland, CA
01.2008 - 01.2010
- Assist in developing treatment plan and behavior goals for client, help client develop a program that includes regularly scheduled work training, socialization with peers, exercise, and leisure activities.
- Actively volunteer at other nonprofit agencies, promoting community service and work ethic.
- Provide transportation and companionship to and from doctor appointments.
- Assist clients with job search.
- Respect confidentiality at work place, in public and even at home.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Education
No Degree - undeclared
Woodland Community College
Woodland, CAHigh School Diploma -
Woodland High School
Woodland, CA06.2004
Skills
- Spanish Speaking
- Cash Supply Orders
- Fraud Detection
- Staff Management
- Building professional relationships
Timeline
Mbr. Relationship Specialist
Yolo Federal Credit Union
09.2016 - Current
Night Auditor
University Park Inn & Suites
01.2013 - 01.2015
Night Auditor
Days Inn
01.2011 - 01.2013
Behavior Assistant
No Barriers
01.2008 - 01.2010
Assistant Manager
Casa De Sapor
01.2007 - 01.2012
No Degree - undeclared
Woodland Community College
High School Diploma -
Woodland High School
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